Published 19 Dec 2017
When summing up project management in 2017, one word dominates: convergence. Convergence has been happening for a while and is founded on having a common understanding of project management and its underlying concepts. For example, if everyone involved in the project shar...
Best Practice|Communication|Processes|Project management|Skills
Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 19 Jun 2019
Over the past five years, I believe that – for some IT organizations – the ITIL ® concept of Service Strategy (SS) got left behind. Why is this? IT organizations have been buried in the “trenches” of an endless loop which includes immediate uptake of design, transition an...
Customer needs|ITIL 4|Service management|Skills|Strategy execution|Value
Published 16 Mar 2015
Business Relationship Manager
Published 16 Mar 2015
Business Continuity Manager
Published 17 Mar 2015
IT Security Architect
Published 19 Mar 2015
Chief Information Security Officer
Published 14 Apr 2016
Cyber Resilience Manager
Published 28 Apr 2016
Cyber Resilience Auditor
Published 09 Mar 2020
AXELOS has updated the PRINCE2 project management guidance & launched new Foundation & Practitioner exams. They form the PRINCE2 6th Edition update: find out more.
Published 29 Feb 2016
Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...
Capabilities|Certification|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Skills
Published 09 Mar 2016
Do you have what it takes to be a Business Relationship Manager (BRM) ? What does a BRM do? The role is responsible for building relationships between the IT organization and the business units to ensure IT services meet the needs of business customers. BRMs collaborate...
Business information management|Capabilities|Collaboration|IT services|Requirements|Skills
Published 10 Jul 2016
If you’re intending to take the Practitioner qualification, a little groundwork while studying for the Foundation exam will pay dividends later on. The Manual The Practitioner exam is open book, meaning you can consult the manual during the exam. The only book you can take ...
Published 31 Oct 2016
A lot of organizations, experience frustration with their service desk. While that’s not a criticism – the majority get things done quickly – end users get annoyed by the speed of service desk support. Interestingly, what’s usually at fault is effectiveness rather than effic...
Business solutions|Collaboration|ITIL|Processes|Service desk|Stakeholder management
Published 01 Jun 2017
Hitesh Patel demystifies the role and qualities of the Service Delivery Manager and where ITIL® Practitioner’s best practice guidance can support their work: Service Delivery Manager (SDM) is a role many people struggle with within IT Service Management (ITSM) and, for...
Business Relationship Management|Customer engagement|IT Service Management (ITSM)|ITIL|Requirements|Roles|Skills
Published 21 Jun 2017
According to AXELOS’ Future Project Management Professional research, the project managers of tomorrow will need to embrace a wider range of skills and become even more multi-faceted. Project manager, Ana Bertacchini considers the implications for the profession. How wil...
Agile|Capabilities|Change management|PRINCE2|Project management|Risk management
Published 09 Jun 2017
The focus on tailoring in the PRINCE2 ® 2017 Update is about taking only what you and your project need to ensure the right approaches are in place for success. This idea of cutting the best practice guidance down to the size you require is a crucial and useful change to...
Agile|Best Practice|Certification|PRINCE2|Processes|Project management
Published 14 Sep 2018
It is very common for organizations to ask project managers to deliver a plan for approval at short notice and this increases the risks for its delivery. What is rarely recognized is that a hastily-produced plan risks being incomplete, leading to delays, quality compromise...
PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Project planning|Risk management
Published 30 Jan 2020
PRINCE2 project management certifications from AXELOS include Foundation, Practitioner & Agile Practitioner training courses & exams. Discover more here.
Certification|Examinations|PRINCE2|PRINCE2 Agile|PRINCE2 Foundation|PRINCE2 Practitioner|PRINCE2 Professional|Qualifications
Published 22 Apr 2020
ITIL is a global framework of best practice for IT Service Management. Find out more about the ITIL Framework, Process and more at AXELOS.
Best Practice|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Qualifications|Service Design|Service Operation|Service Strategy|Service Transition
Published 27 Jan 2015
Improving IT Service Management in 2015 For me the main issue with improving ITSM is that we often spend too much time contemplating our own navel instead of making things happen! As an industry we are very good at theorizing and discussing ideas both old and new, but makin...
Best Practice|Continual Service Improvement (CSI)|Information Management|IT Service Management (ITSM)|IT Services|ITIL
Published 18 Apr 2016
In IT and ITSM, we’re living in the age of change – and that change is accelerating. If the birth of the internet was the start of this new age, we’ve now entered the next evolutionary stage: that includes a combination of cloud computing, mobility, big data analytics, ro...
Behaviour|Capabilities|Change management|Cloud services|Communication|IT Service Management (ITSM)
Published 27 Jun 2016
Being “match-fit” for any examination takes plenty of advanced planning and preparation. By the time you’re taking your PRINCE2 ® 5th Edition Foundation exams, you should already be a veteran of exam techniques from experience at school, college and university. But even...
Published 04 Aug 2016
Project management and IT Service Management (ITSM) are evolving and, as a result, are becoming more interlinked. The reason for their entwinement is simple: it’s part of a move from ‘traditional’ project management approaches that focus on producing a deliverable to a more...
Best practice|IT Service Management (ITSM)|ITIL|PRINCE2|Project management|Value
Published 28 Sep 2016
What is the current state of project management and Project Managers? At the turn of 2016, PM Perspectives Blog - in its top 10 project management trends post - said: “Project management is no longer boxed away in a corner of the room. It stands front and centre and is b...
Certification|PRINCE2|PRINCE2 Agile|Project management|Requirements|Stakeholder management