Published 02 May 2018
CEO Javier López Casarín’s group of companies in Mexico is adopting ITIL ® best practice principles – including ITIL ® Practitioner – as part of programme to raise service quality standards and increase professionalism. Here, he describes why the group has emba...
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 19 Oct 2015
More and more organizations are finding a need for their employees to have project management knowledge because the work people do is increasingly project-based. Not only that, but as the world becomes more complex and advances in technology are made every day, project acti...
Agile|Best Practice|Processes|Project management
Published 11 Jul 2018
Part of the new My AXELOS subscription service for best practice professionals is a focus on “community”. The AXELOS online community is a place where you can learn and interact with other people involved in IT service management, project management and cyber resilience. ...
Career planning|Career progression|Communication|Cyber Resilience|IT Service Management (ITSM)|ITIL|Learning|Project management
Published 10 Jul 2019
The content of best practice methods and frameworks such as ITIL ® , PRINCE2 ® and MSP ® enables people to speak a common language of IT service management, projects and programmes. However, the terminology needs to be chosen carefully to account for tone and...
Best practice|Frameworks|IT service management (ITSM)|IT services|ITIL|ITIL 4|Processes
Published 17 Oct 2016
It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what functions and services are ‘best’ for your organization. However, a best practice PMO has a problem-focused purpose, with its fun...
Best practice|Governance|P3O|Project management office
Published 12 Dec 2016
What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...
Published 30 Oct 2019
The world of work is moving towards enterprise-wide, planned adaptability . Running the business and changing the business are becoming one and the same. As the organizations we’re working with are fundamentally aiming to improve their capability, it is interesting to note ...
Agile|AgileSHIFT|Business solutions|Certification|Cloud computing|Customer engagement|Digital transformation|Project management
Published 29 Aug 2017
Jane Nichols, COO of CITI, explores the concept of "learn faster, learn smarter" for people either studying best practices such as PRINCE2 ® to obtain a certification or qualified people continuing their professional development journey. People studying best practi...
Published 09 Jul 2018
This week, AXELOS announced the launch of My AXELOS , an online content subscription aligned to some of the world’s most widely used project and service management frameworks, ITIL ® , PRINCE2 ® and MSP ® . Here, Emer O’Sullivan, Marketing Lead at AXELOS explains wh...
Career progression|IT Service Management (ITSM)|ITIL|Learning|PRINCE2|Professional development|Project and programme management (PPM)|Service Management|Value
Published 26 Apr 2018
ITIL ® Practitioner was launched two years ago, expanding IT service management (ITSM) practitioners’ capability to deploy and derive value from the ITIL framework . Since then, how has the guidance helped people on the frontline of delivering IT services? AXELOS sp...
Best practice|Continual Service Improvement (CSI)|Customer needs|Frameworks|IT Service Management (ITSM)|ITIL|Service Management