Published 02 May 2018
CEO Javier López Casarín’s group of companies in Mexico is adopting ITIL ® best practice principles – including ITIL ® Practitioner – as part of programme to raise service quality standards and increase professionalism. Here, he describes why the group has emba...
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 19 Oct 2015
More and more organizations are finding a need for their employees to have project management knowledge because the work people do is increasingly project-based. Not only that, but as the world becomes more complex and advances in technology are made every day, project acti...
Agile|Best Practice|Processes|Project management
Published 17 Oct 2016
It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what functions and services are ‘best’ for your organization. However, a best practice PMO has a problem-focused purpose, with its fun...
Best practice|Governance|P3O|Project management office
Published 11 Jul 2018
Part of the new My AXELOS subscription service for best practice professionals is a focus on “community”. The AXELOS online community is a place where you can learn and interact with other people involved in IT service management, project management and cyber resilience. ...
Career planning|Career progression|Communication|Cyber Resilience|IT Service Management (ITSM)|ITIL|Learning|Project management
Published 12 Dec 2016
What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...
Published 29 Aug 2017
Jane Nichols, COO of CITI, explores the concept of "learn faster, learn smarter" for people either studying best practices such as PRINCE2 ® to obtain a certification or qualified people continuing their professional development journey. People studying best practi...
Published 06 Oct 2017
The 2017 update to PRINCE2 ® has brought the best practice guidance up-to-date with new ways of working and thinking. Remaining current is, I believe, critical for something that has grown and become the industry standard through its flexibility and suitability to any pr...
Agile|Best Practice|Methodologies|PRINCE2|Processes|Project Management
Published 18 Dec 2014
This first, full operating year for AXELOS has been an incredible journey and I would like to thank everyone who has been involved. We’ve built a company and a team and, importantly, we’ve done it all collaboratively by listening to ITSM, project and programme and cyber res...
Best Practice|ITIL|PRINCE2|PRINCE2 Agile|Project Management|Service Management|Stakeholder Engagement
Published 09 Jul 2018
This week, AXELOS announced the launch of My AXELOS , an online content subscription aligned to some of the world’s most widely used project and service management frameworks, ITIL ® , PRINCE2 ® and MSP ® . Here, Emer O’Sullivan, Marketing Lead at AXELOS explains wh...
Career progression|IT Service Management (ITSM)|ITIL|Learning|PRINCE2|Professional development|Project and programme management (PPM)|Service Management|Value
Published 26 Apr 2018
ITIL ® Practitioner was launched two years ago, expanding IT service management (ITSM) practitioners’ capability to deploy and derive value from the ITIL framework . Since then, how has the guidance helped people on the frontline of delivering IT services? AXELOS sp...
Best practice|Continual Service Improvement (CSI)|Customer needs|Frameworks|IT Service Management (ITSM)|ITIL|Service Management
Published 09 Aug 2018
My AXELOS is the new, online content subscription service to help you take control of your skills development and career in project, programme and IT service management. In a recent webinar AXELOS’ head of Professional Development, Amrit Saroya, and Global Marketing...
Career progression|Digital badges|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Skills
Published 02 Apr 2015
The customer interface is the place where an organization meets its customers but in ITSM it’s something no one talks about enough, even though it adds so much value. In today’s economy, businesses revolve around the service experience: take the upmarket coffee house concept...
Adopt and Adapt|Best Practice|Customer Experience|IT service management (ITSM)|IT Services|ITIL|PRINCE2|Service Management
Published 13 Mar 2019
What are ITSM anti-practices? They are the bad practices that have become prevalent as organizations try to tackle service management challenges. Akshay Anand, AXELOS’ Product Ambassador for ITIL ® , has referred to “Watermelon SLAs” , check-box ITIL implementation and en...
Best practice|IT service management (ITSM)|IT services|ITIL|Service management|Vision
Published 24 Jan 2017
During December 2016, AXELOS Community asked you what best practice would look like in the year 2030, and you answered. We now proudly present the winners and highlights of the week. If your name is listed in the infographic below, we’ll be in touch shortly with information o...
Best Practice|IT Service Management (ITSM)|Project and programme management (PPM)
Published 16 Oct 2014
Make no mistake about it - blending PRINCE2® and agile is a big deal. And as we approach the threshold of a PRINCE2 and agile marriage, it's clear to see that we've come a long way since 2007 when I first questioned how the two could feasibly come together. Back then, when...
Agile|Best Practice|Management|Methodologies|PRINCE2 Agile|Project and programme management (PPM)
Published 14 Feb 2019
The ITIL ® update in a world of digital and service transformation Today, what are the main challenges facing organizations around IT generally and ITSM in particular? This is very dependent on the individual organization: on one hand, many are passing through digiti...
Best practice|Customer needs|IT services|ITIL|Service management|Value
Published 25 Jan 2017
What does the future hold for IT service management (ITSM) and project management professionals? Since we launched AXELOS Membership it’s something that we’ve been wanting to explore, especially from a skills perspective, which is why we embarked on this project. The r...
Best Practice|Capabilities|IT Service Management (ITSM)|Project management|Skills
Published 20 Apr 2016
Abid Ismail was named the new CEO of AXELOS in December 2015, having been Chief Financial Officer since the company was formed in 2013. In a series of blog posts by Abid that will focus on the different stages of learning, development of knowledge and learning validati...
Published 26 Oct 2015
There’s a need for using a blend of best practice methodologies, but also a risk. The risk is that the elements of the final system might not be consistent with each other. It happens when people pick elements from multiple systems just because they seem interesting without p...
Agile|Best Practice|Portfolio management|PRINCE2|PRINCE2 Agile|Programme management|Project and programme management (PPM)|Project management
Published 11 Apr 2019
What are the factors that make a strategic programme work? a question that might have helped the set rebuild project of the BBC’s flagship soap opera in the UK, “EastEnders”. The UK Government’s Public Accounts Committee (PAC) recently published a report into the transform...
Best practice|Frameworks|MSP|Programme management|Project and programme delivery|Stakeholder engagement|Strategy execution
Published 24 Mar 2015
P3M3® v3.0 is – in the world of best practice guidance – the “big one”. This latest version, the newest since 2008, will provide PPM consultants and organizations they work with the evidence for whether projects, programmes and portfolios are working or not and their return ...
Best Practice|Management|Maturity models|P3M3|Processes|Project and programme management (PPM)
Published 15 Aug 2016
In the past 30 years the Northern Ireland Civil Service has seen an increased focus on delivering change and less on “business as usual” activity. This demand for improved public services has changed the way these services are delivered and that requires a much more robust a...
Best practice|Change management|Governance|MSP|PRINCE2|PRINCE2 Agile
Published 23 May 2018
There is an important question for project and programme professionals in 2018: now that you’ve passed your test, how are you learning to drive? By this I mean that, presently, colleagues who have passed their best practice foundation and practitioner examinations are not ...
Best practice|Certification|Learning|MSP|PRINCE2|Project and programme management (PPM)|Training|Value
Published 06 Mar 2017
What are the different approaches and benefits of programmes and projects in organizations? Rajiv Khanna assesses the differences and how the Managing Successful Programmes (MSP ® ) and PRINCE2 ® project management best practice principles and certifications can help. ...
Best practice|Governance|MSP|PRINCE2|Programme management|Project management
Published 09 Jun 2014
Selling the enterprise-wide benefits of ITIL and Programme and Project Management (PPM) to businesses and other complex organizations should be the daily bread for anyone making a living in global best practice training. Selling the enterprise-wide benefits of ITIL and Progr...
IT Services|ITIL|Project and programme management (PPM)|Qualifications|Service Management|Training