Published 02 May 2018
CEO Javier López Casarín’s group of companies in Mexico is adopting ITIL ® best practice principles – including ITIL ® Practitioner – as part of programme to raise service quality standards and increase professionalism. Here, he describes why the group has emba...
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 19 Oct 2015
More and more organizations are finding a need for their employees to have project management knowledge because the work people do is increasingly project-based. Not only that, but as the world becomes more complex and advances in technology are made every day, project acti...
Agile|Best Practice|Processes|Project management
Published 17 Oct 2016
It is very easy to look at best practice and/or a number of existing Project Management Offices (PMOs) in your industry sector and decide on what functions and services are ‘best’ for your organization. However, a best practice PMO has a problem-focused purpose, with its fun...
Best practice|Governance|P3O|Project management office
Published 11 Jul 2018
Part of the new My AXELOS subscription service for best practice professionals is a focus on “community”. The AXELOS online community is a place where you can learn and interact with other people involved in IT service management, project management and cyber resilience. ...
Career planning|Career progression|Communication|Cyber Resilience|IT Service Management (ITSM)|ITIL|Learning|Project management
Published 12 Dec 2016
What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...
Published 29 Aug 2017
Jane Nichols, COO of CITI, explores the concept of "learn faster, learn smarter" for people either studying best practices such as PRINCE2 ® to obtain a certification or qualified people continuing their professional development journey. People studying best practi...
Published 06 Oct 2017
The 2017 update to PRINCE2 ® has brought the best practice guidance up-to-date with new ways of working and thinking. Remaining current is, I believe, critical for something that has grown and become the industry standard through its flexibility and suitability to any pr...
Agile|Best Practice|Methodologies|PRINCE2|Processes|Project Management
Published 18 Dec 2014
This first, full operating year for AXELOS has been an incredible journey and I would like to thank everyone who has been involved. We’ve built a company and a team and, importantly, we’ve done it all collaboratively by listening to ITSM, project and programme and cyber res...
Best Practice|ITIL|PRINCE2|PRINCE2 Agile|Project Management|Service Management|Stakeholder Engagement
Published 09 Jul 2018
This week, AXELOS announced the launch of My AXELOS , an online content subscription aligned to some of the world’s most widely used project and service management frameworks, ITIL ® , PRINCE2 ® and MSP ® . Here, Emer O’Sullivan, Marketing Lead at AXELOS explains wh...
Career progression|IT Service Management (ITSM)|ITIL|Learning|PRINCE2|Professional development|Project and programme management (PPM)|Service Management|Value
Published 26 Apr 2018
ITIL ® Practitioner was launched two years ago, expanding IT service management (ITSM) practitioners’ capability to deploy and derive value from the ITIL framework . Since then, how has the guidance helped people on the frontline of delivering IT services? AXELOS sp...
Best practice|Continual Service Improvement (CSI)|Customer needs|Frameworks|IT Service Management (ITSM)|ITIL|Service Management
Published 09 Aug 2018
My AXELOS is the new, online content subscription service to help you take control of your skills development and career in project, programme and IT service management. In a recent webinar AXELOS’ head of Professional Development, Amrit Saroya, and Global Marketing...
Career progression|Digital badges|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Skills
Published 02 Apr 2015
The customer interface is the place where an organization meets its customers but in ITSM it’s something no one talks about enough, even though it adds so much value. In today’s economy, businesses revolve around the service experience: take the upmarket coffee house concept...
Adopt and Adapt|Best Practice|Customer Experience|IT service management (ITSM)|IT Services|ITIL|PRINCE2|Service Management
Published 13 Mar 2019
What are ITSM anti-practices? They are the bad practices that have become prevalent as organizations try to tackle service management challenges. Akshay Anand, AXELOS’ Product Ambassador for ITIL ® , has referred to “Watermelon SLAs” , check-box ITIL implementation and en...
Best practice|IT service management (ITSM)|IT services|ITIL|Service management|Vision
Published 24 Jan 2017
During December 2016, AXELOS Community asked you what best practice would look like in the year 2030, and you answered. We now proudly present the winners and highlights of the week. If your name is listed in the infographic below, we’ll be in touch shortly with information o...
Best Practice|IT Service Management (ITSM)|Project and programme management (PPM)
Published 16 Oct 2014
Make no mistake about it - blending PRINCE2® and agile is a big deal. And as we approach the threshold of a PRINCE2 and agile marriage, it's clear to see that we've come a long way since 2007 when I first questioned how the two could feasibly come together. Back then, when...
Agile|Best Practice|Management|Methodologies|PRINCE2 Agile|Project and programme management (PPM)
Published 14 Feb 2019
The ITIL ® update in a world of digital and service transformation Today, what are the main challenges facing organizations around IT generally and ITSM in particular? This is very dependent on the individual organization: on one hand, many are passing through digiti...
Best practice|Customer needs|IT services|ITIL|Service management|Value
Published 25 Jan 2017
What does the future hold for IT service management (ITSM) and project management professionals? Since we launched AXELOS Membership it’s something that we’ve been wanting to explore, especially from a skills perspective, which is why we embarked on this project. The r...
Best Practice|Capabilities|IT Service Management (ITSM)|Project management|Skills
Published 20 Apr 2016
Abid Ismail was named the new CEO of AXELOS in December 2015, having been Chief Financial Officer since the company was formed in 2013. In a series of blog posts by Abid that will focus on the different stages of learning, development of knowledge and learning validati...
Published 26 Oct 2015
There’s a need for using a blend of best practice methodologies, but also a risk. The risk is that the elements of the final system might not be consistent with each other. It happens when people pick elements from multiple systems just because they seem interesting without p...
Agile|Best Practice|Portfolio management|PRINCE2|PRINCE2 Agile|Programme management|Project and programme management (PPM)|Project management
Published 11 Apr 2019
What are the factors that make a strategic programme work? a question that might have helped the set rebuild project of the BBC’s flagship soap opera in the UK, “EastEnders”. The UK Government’s Public Accounts Committee (PAC) recently published a report into the transform...
Best practice|Frameworks|MSP|Programme management|Project and programme delivery|Stakeholder engagement|Strategy execution
Published 24 Mar 2015
P3M3® v3.0 is – in the world of best practice guidance – the “big one”. This latest version, the newest since 2008, will provide PPM consultants and organizations they work with the evidence for whether projects, programmes and portfolios are working or not and their return ...
Best Practice|Management|Maturity models|P3M3|Processes|Project and programme management (PPM)
Published 15 Aug 2016
In the past 30 years the Northern Ireland Civil Service has seen an increased focus on delivering change and less on “business as usual” activity. This demand for improved public services has changed the way these services are delivered and that requires a much more robust a...
Best practice|Change management|Governance|MSP|PRINCE2|PRINCE2 Agile
Published 23 May 2018
There is an important question for project and programme professionals in 2018: now that you’ve passed your test, how are you learning to drive? By this I mean that, presently, colleagues who have passed their best practice foundation and practitioner examinations are not ...
Best practice|Certification|Learning|MSP|PRINCE2|Project and programme management (PPM)|Training|Value
Published 06 Mar 2017
What are the different approaches and benefits of programmes and projects in organizations? Rajiv Khanna assesses the differences and how the Managing Successful Programmes (MSP ® ) and PRINCE2 ® project management best practice principles and certifications can help. ...
Best practice|Governance|MSP|PRINCE2|Programme management|Project management
Published 09 Jun 2014
Selling the enterprise-wide benefits of ITIL and Programme and Project Management (PPM) to businesses and other complex organizations should be the daily bread for anyone making a living in global best practice training. Selling the enterprise-wide benefits of ITIL and Progr...
IT Services|ITIL|Project and programme management (PPM)|Qualifications|Service Management|Training
Published 26 Nov 2015
What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...
Best Practice|Capabilities|Career planning|CPD|Project management|Skills|Training
Published 18 Jan 2017
Now that the dust has settled and the challenge is over, AXELOS Community is proud to announce the winners of The Great Agile Challenge. We’d like to thank everyone that participated in the challenge and we look forward to discussing all things best practice with you in futu...
Published 04 Feb 2015
After an absence of several years, veteran project manager John Earwood has returned to his roots and is re-taking project and programme management qualifications. Here, he reflects on how far project management has come. Before PRINCE2® was introduced, project management ...
Best Practice|Examinations|PRINCE2|PRINCE2 Agile|Project management|Qualifications
Published 17 May 2017
Rarely does an organization design its project management method from scratch. Instead it needs to be aware of the standards, best practice methods and bodies of knowledge related to project management (e.g. BS 6079 , PRINCE2 ® , PMI’s PMBOK ® and APM’s Body of Knowle...
Best practice|Governance|Methodologies|PRINCE2|Project and programme delivery|Project management
Published 17 Nov 2017
1. In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization. Having that ITIL tried-and-tested structure in place helps to lighten the load and mi...
Adopt and Adapt|Best Practice|DevOps|Frameworks|ITIL|Processes
Published 20 Mar 2015
For those waiting to hear, or wondering, about progress regarding the development of PRINCE2 Agile : please be assured, your wait is nearly over! Having harnessed a highly diverse set of opinions from within the working group, the new best practice guidance, which will blen...
Best Practice|Frameworks|Methodologies|PRINCE2|PRINCE2 Agile|Project Management
Published 27 Mar 2019
What does ITIL ® 4 have to do with the eternal, human practice of storytelling? Though you might already believe it instinctively, there is substantial research into the importance of narrative and storytelling to human beings. For example, a study that exposed people...
Behaviour|Benefits realization|Collaboration|IT service management (ITSM)|IT services|ITIL
Published 11 Feb 2019
Best practice in IT, ITSM and the ITIL ® update: solving business problems and delivering value IT organizations operating anywhere in the world still remain too internally-focused. That isn’t me saying this. This is what we are discovering using our ABC cards (Attitu...
Best practice|Digital transformation|IT service management (ITSM)|IT services|ITIL|Value
Published 17 Feb 2016
Gary Warzala is the former SVP CISO at Visa and has also held senior roles in information security and IT risk management at Aon and GE (General Electric). In 2014, he was a trusted CISO adviser for a major retailer following a serious information security breach. In this...
Best practice|Cyber resilience|Cyber-attack|Information management|RESILIA|Threats
Published 05 Jun 2014
Throughout the 25 years of its existence, ITIL has supported IT organizations in providing business value for their customers in the form of well-designed and supported services. ITIL has become the most widely used and most successful ITSM (IT Service Management) framework i...
Best Practice|IT Services|ITIL|Project Management|Service Management|Value
Published 02 Dec 2015
You only have to be a casual follower of the news to see that cyber attacks and the resulting damaging data breaches are happening with greater frequency. TalkTalk and JP Morgan are just two of the latest high profile companies to show their vulnerability to cyber crime....
Best Practice|Cyber Resilience|Cyber-attack|ITIL|Processes|RESILIA|Risk management|Vulnerability
Published 12 Nov 2018
1. In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization . Having that ITIL tried-and-tested structure in place helps to lighten the load and m...
Agile|Best practice|Frameworks|ITIL|Processes|Service management
Published 04 Dec 2015
You’ve done it! You studied hard, you took the exam, and you passed it! You are now a fully-accredited practitioner. But what often happens next is that on your return to work you fail to apply what you’ve learned. There are several possible reasons for this: maybe you took...
Published 14 Jul 2015
PRINCE2 Agile is long overdue. Though I’ve already been using PRINCE2® as a “wrapper” around agile methods, the rise of agile – post the Agile Manifesto – in relation to traditional project management is now starting to reach a level of maturity. AXELOS has done a good job...
Agile|Best Practice|Methodologies|PRINCE2|Project management|Training
Published 01 Nov 2017
How can change management – across portfolios, programmes and projects – really be embedded in organizations? There is – today – a major shift in how organizations view the proposals they receive for achieving effective change. Now, they are turning their attention more to...
Behaviour|Change management|Learning|PRINCE2|Project and programme management (PPM)|Senior management commitment
Published 02 Jun 2017
Roman Zhuravlev talks service management and why ITIL ® is not the work of a “crazy professor”! Service management is everywhere – and that means the economy becoming more customer-focused, intelligent and alive. With the exciting concept of digital transformation, o...
IT Service Management (ITSM)|ITIL|Service Management
Published 09 Jun 2017
The focus on tailoring in the PRINCE2 ® 2017 Update is about taking only what you and your project need to ensure the right approaches are in place for success. This idea of cutting the best practice guidance down to the size you require is a crucial and useful change to...
Agile|Best Practice|Certification|PRINCE2|Processes|Project management
Published 19 Mar 2019
In the first part of this two-part blog post series on ITSM anti-practices, ITIL Expert Pavel Demin described the problems of being too focused on implementation, increasing process maturity, "join-the-dots" ITSM and the risks of fast-tracking change requests. This time, P...
Incident management|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 05 Aug 2016
Why is robust governance and deploying a best practice framework so important when organizations want to introduce change? If you want changes from a business transformation programme which stick - i.e. things delivered that are embraced and used by the business operationa...
Best Practice|Change management|Frameworks|Governance|MSP|Programme management
Published 03 Feb 2015
Professionalism - for the true professional - is not a “flash in the pan” but a long-term commitment. But a commitment to what , exactly? It’s about dedicating yourself to developing the skills, competencies, behaviours and attitudes that move you beyond completing a c...
Best Practice|CPD|ITIL|PRINCE2|Professional development|Project and programme management (PPM)
Published 09 Oct 2017
AXELOS' 'Cyber Stories from the Frontline' brings to life the reality of cyber-crime for organizations today - and from the perspective of those who have first-hand experience: Have you ever worked on a project where deadlines have taken precedence over good practice and...
Behaviour|Best practice|Cyber resilience|Cyber security|Cyber-attack|Training
Published 19 Feb 2016
A best practice qualification might be treated like a shiny, new toy. However, it will lose its sparkle unless there’s more to it than just gaining the certificate. Not that it’s wrong to want qualifications: for example, your employer might have a set methodology that mean...
Career planning|Certification|CPD|Project and Programme Management (PPM)|Qualifications|Skills|Training
Published 27 Jan 2015
Improving IT Service Management in 2015 For me the main issue with improving ITSM is that we often spend too much time contemplating our own navel instead of making things happen! As an industry we are very good at theorizing and discussing ideas both old and new, but makin...
Best Practice|Continual Service Improvement (CSI)|Information Management|IT Service Management (ITSM)|IT Services|ITIL
Published 01 Jul 2015
This year AXELOS launched the AXELOS Consulting Partner Programme . The programme allows consulting organizations to enter into an official partnership with AXELOS for the first time. The programme is part of our continuing commitment to ensure all organizations that use our...
Best Practice|Maturity models
Published 26 Feb 2018
2017 was the year of the “lean IT” revolution, trying to bring frameworks together and figuring out how they can all play in the same sandpit. That means understanding how to get cohesion between the likes of ITIL ® , Agile, Six Sigma and COBIT in a way that adds value ...
Best Practice|Customer experience|Frameworks|IT services|ITIL|Problem management|Skills