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Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.

This Case Study details how Sutter Health implemented ITIL in their organization and what they discovered along their ITIL journey.

This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.

The Global Information Systems Programme Management team at the British Council has used PRINCE2 2009 to help deliver technical change in many countries around the world.

Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing a tailored project management approach.

In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.

This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of Excellence.