Case study
Published 09 Oct 2018
0.5 CPD Points
IT plays an integral role in how companies operate and it is essential that internal departments are managed efficiently. The UK's leading yogurt brand, Müller Dairy is known for its company's strong values and innovative product range.
Best practice|Budgets|Capabilities|Change management|Frameworks|ITIL|Management|Processes|Resource management|Strategy execution
Case study
Published 09 Oct 2018
0.5 CPD Points
In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
Budgets|Capabilities|Customer Engagement|ITIL|Management|Training
Case study
Published 12 Sep 2018
0.5 CPD Points
In 2007 Suffolk County Council started a major transformation programme called 'Securing the Future' to tackle significant budget challenges.
Budgets|Capabilities|PRINCE2|Task management|Training
Case study
Published 12 Sep 2018
This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.
Adopt and Adapt|Budgets|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Case study
Published 12 Sep 2018
0.5 CPD Points
A portfolio and project investment governance framework and portfolio office were implemented to enable Skipton Building Society to validate, prioritize and deliver the necessary business changes with the resources available, at an acceptable risk.
Budgets|Capabilities|Information systems|Management|P3O