Published 20 Nov 2017
How can you use ITIL ® to address real business problems and add value while bringing along people who might be resistant to change? Progressing iteratively means that changes (in effect, smaller changes) are easier for people to stomach and you’ll get a better level o...
Agile|Change management|Continual Service Improvement (CSI)|Incident management|ITIL|Processes
Published 05 Aug 2019
What should we call organizational initiatives that are focused on the long-term as well as short-term and recognize their wider impact on society? I’d call that responsible project management . The new generation of people growing up today are more switched on to the be...
AgileSHIFT|Best practice|Leadership|MSP|PRINCE2|Project management|Stakeholder engagement
Published 15 Oct 2019
The financial sector, in the 10 years since the financial crisis, has seen an end to limitless expenditure. With the main constraint now being financial , projects have to be delivered very much on budget. When making investments, organizations are now very mindful of the ...
Career progression|Certification|PRINCE2|PRINCE2 Agile|Project management|Training
Published 09 Jun 2020
We spoke with Michelle Oluoch, who works at LVCT Health in Kenya . Her organization promotes HIV prevention, testing, care, and treatment and fights against sexual and gender-based violence. What is your professional background? I have undergraduate and postgraduate degre...
Best practice|Budgets|Certification|Communication|Learning|PRINCE2|Project management|Project planning|Project Progress|Qualifications
Published 20 Aug 2015
Why, in project management, are small projects treated as the “poor relation”? Many Project Managers aspire to manage large projects and programmes – large, transformation activities with high visibility, significant resources and a lot of kudos! As such, an aspirational Pr...
Best practice|Frameworks|PRINCE2|Project and programme management (PPM)|Project management|Risk management|Small projects
Published 15 Apr 2016
When I first learnt about ITIL Practitioner , I was somewhat sceptical about its value and, in particular, how it would work for candidates with a wide range of ITIL backgrounds, knowledge and job roles. Thinking about training someone at ITIL Foundation stage in the...
Capabilities|IT Service Management (ITSM)|ITIL|Qualifications|Skills|Training
Published 22 Jun 2016
The initiative to establish a service request catalogue to automate fulfilment of the most commonly requested services and allow customers to log their support requests is a commendable one. It would meet the objective of reducing the calls to the service desk and therefore...
Continual Service Improvement (CSI)|End-user experience|IT Service Management (ITSM)|ITIL|Service catalogue|Service desk
Published 28 Oct 2016
One of the reasons why businesses overcomplicate processes in transition projects is because they are trying to develop an approach that meets all the principles of best practice. Quite often, the people in charge or accountable for transition projects want to achieve perfec...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Processes|Service desk|Value
Published 02 Aug 2017
Project management is under pressure – and organizations aren’t doing enough to get the most value from it. According to AXELOS’s PPM Benchmark Study 2017 – The Value of Project Management Excellence, about three-quarters of project managers are facing the dual challe...
PRINCE2|Project management|Project sponsorship|Skills|Strategy execution|Value
Published 06 Oct 2017
The 2017 update to PRINCE2 ® has brought the best practice guidance up-to-date with new ways of working and thinking. Remaining current is, I believe, critical for something that has grown and become the industry standard through its flexibility and suitability to any pr...
Agile|Best Practice|Methodologies|PRINCE2|Processes|Project Management