Published 20 Nov 2017
How can you use ITIL ® to address real business problems and add value while bringing along people who might be resistant to change? Progressing iteratively means that changes (in effect, smaller changes) are easier for people to stomach and you’ll get a better level o...
Agile|Change management|Continual Service Improvement (CSI)|Incident management|ITIL|Processes
Published 05 Aug 2019
What should we call organizational initiatives that are focused on the long-term as well as short-term and recognize their wider impact on society? I’d call that responsible project management . The new generation of people growing up today are more switched on to the be...
AgileSHIFT|Best practice|Leadership|MSP|PRINCE2|Project management|Stakeholder engagement
Published 15 Oct 2019
The financial sector, in the 10 years since the financial crisis, has seen an end to limitless expenditure. With the main constraint now being financial , projects have to be delivered very much on budget. When making investments, organizations are now very mindful of the ...
Career progression|Certification|PRINCE2|PRINCE2 Agile|Project management|Training
Published 09 Jun 2020
We spoke with Michelle Oluoch, who works at LVCT Health in Kenya . Her organization promotes HIV prevention, testing, care, and treatment and fights against sexual and gender-based violence. What is your professional background? I have undergraduate and postgraduate degre...
Best practice|Budgets|Certification|Communication|Learning|PRINCE2|Project management|Project planning|Project Progress|Qualifications
Published 21 Aug 2020
What should service management practitioners do after certifying in ITIL ® 4 Foundation? This is one of the questions I hear most often, especially from people starting on their ITIL journey. And it’s important today for people who have previously certified in ITIL v3 Foun...
Best practice|Career progression|Certification|ITIL 4|Professional development
Published 10 Sep 2020
Why are C-suite level managers wary of allowing Agile product delivery methods in their organizations? More and more businesses have adopted Agile approaches in the 20 years since the launch of the Agile Manifesto. However, some leaders remain nervous about investing million...
Agile|Customer needs|PRINCE2 Agile|Project management
Published 20 Aug 2015
Why, in project management, are small projects treated as the “poor relation”? Many Project Managers aspire to manage large projects and programmes – large, transformation activities with high visibility, significant resources and a lot of kudos! As such, an aspirational Pr...
Best practice|Frameworks|PRINCE2|Project and programme management (PPM)|Project management|Risk management|Small projects
Published 15 Apr 2016
When I first learnt about ITIL Practitioner , I was somewhat sceptical about its value and, in particular, how it would work for candidates with a wide range of ITIL backgrounds, knowledge and job roles. Thinking about training someone at ITIL Foundation stage in the...
Capabilities|IT Service Management (ITSM)|ITIL|Qualifications|Skills|Training
Published 25 Apr 2016
Dr Guy Brown is an academic in business, management and leadership with a background in designing and developing contemporary and vocational learning for companies and work-based learners. He leads Northumbria University London campus and works with organizations and profes...
CPD|Learning|MSP|PRINCE2|Programme management|Project and programme management (PPM)|Project management|Skills
Published 22 Jun 2016
The initiative to establish a service request catalogue to automate fulfilment of the most commonly requested services and allow customers to log their support requests is a commendable one. It would meet the objective of reducing the calls to the service desk and therefore...
Continual Service Improvement (CSI)|End-user experience|IT Service Management (ITSM)|ITIL|Service catalogue|Service desk
Published 28 Oct 2016
One of the reasons why businesses overcomplicate processes in transition projects is because they are trying to develop an approach that meets all the principles of best practice. Quite often, the people in charge or accountable for transition projects want to achieve perfec...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Processes|Service desk|Value
Published 02 Aug 2017
Project management is under pressure – and organizations aren’t doing enough to get the most value from it. According to AXELOS’s PPM Benchmark Study 2017 – The Value of Project Management Excellence, about three-quarters of project managers are facing the dual challe...
PRINCE2|Project management|Project sponsorship|Skills|Strategy execution|Value
Published 06 Oct 2017
The 2017 update to PRINCE2 ® has brought the best practice guidance up-to-date with new ways of working and thinking. Remaining current is, I believe, critical for something that has grown and become the industry standard through its flexibility and suitability to any pr...
Agile|Best Practice|Methodologies|PRINCE2|Processes|Project Management
Published 20 Sep 2019
Cloud-based IT services have created a massive change in the traditional IT model, the way IT is delivered and the agility enabled as a result. With cloud, organizations are getting access to technology services in days and weeks rather than months and delivering products ...
Cloud services|Customer needs|Frameworks|IT service management (ITSM)|ITIL|ITIL 4|Processes|Value
Published 05 Jun 2020
How can you easily enhance your continuing professional development (CPD)? The My AXELOS online subscription service, providing career development tools and resources aligned with ITIL ® , PRINCE2 ® and MSP ® best practice, has listed its top CPD content accessed b...
Career progression|CPD|IT service management (ITSM)|ITIL|ITIL 4|Learning|MSP|PRINCE2|Professional development
Published 19 Jun 2020
What is the imperative for organizations moving to a high-velocity IT environment? Scarce resources, growing demands, continually shifting goals, the need for speed and end-to-end, sustainable behaviours that deliver agreed business value in times of agile transformation. Is...
IT service management (ITSM)|ITIL 4|Service management
Published 09 Jul 2019
We have recently published the third instalment of our Global PPM Benchmarking series and it makes for compelling reading. The report has been designed to offer market insight into the status of project and programme management highlighting the growing trends and key issues...
Agile|Communication|Programme management|Project and programme management (PPM)|Project management|Stakeholder management
Published 14 Feb 2018
Are you getting the very best from your PRINCE2 ® best practice knowledge? Sometimes, it’s useful to have a handy reminder of the key points you need to think about at any stage in a PRINCE2 project. My AXELOS has created a series of templates covering the bre...
Benefits realization|Change management|PRINCE2|Project management|Requirements|Roles
Published 28 Jul 2020
An international brewery company I work with is, in fact, two companies: a producer and a distributor of products to the hospitality sector. The company’s operations were forced to close from mid-March and relocate staff to work from home. So how did it respond to the lockdo...
Best practice|Digital transformation|ITIL 4
Published 18 Sep 2020
For organizations, the COVID-19 pandemic has been challenging on an unprecedented scale. Business leaders have suddenly had to focus on keeping their companies above water, as well as sustaining future growth potential. Given this unpredictable environment many organizations ...
Best practice|PRINCE2|Project management
Published 05 Mar 2018
We know that security awareness training for all is an essential part of our organizational resilience to the growing risk from, and impact of, cyber-attacks . However, we see common and typical weaknesses in learning programmes: Overestimating the extent to which the t...
Behaviour|Cyber resilience|Cyber security|Cyber-attack|Learning|RESILIA|Training
Published 06 Feb 2019
The latest AXELOS PPM benchmarking survey is now live and we are asking our PPM community to share their views and insights on project and programme management, looking at the market now and in the future. AXELOS PPM Ambassador, Allan Thomson, shares his thoughts...
Career progression|Certification|MSP|PRINCE2|Professional development|Programme management|Project and programme delivery|Project and programme management (PPM)|Project management
Published 19 Dec 2019
Allan Thomson, PPM Ambassador at AXELOS, shares his “Project Christmas” tips for tackling some of the main causes of stress. There’s too much going on before Christmas. How can I avoid the stress and enjoy this time of year? Your diary can suddenly fill up with invit...
Budgets|End-User Experience|Learning from experience|Project checklists|Project management|Project planning|Requirements|Roles
Published 27 Mar 2020
How do you decide when to continue with a project – even when it’s horribly late and over budget – or when to stop it altogether? The new Berlin airport , for example, is scheduled to finally open this year, after its original opening date in 2007 was repeatedly delayed, co...
Benefits realization|Budgets|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Project planning|Requirements
Published 15 Apr 2020
Since Google first began sharing details of its approach to massive-scale web operations - Site Reliability Engineering, or SRE - many organizations have adopted aspects of the SRE approach to help deal with the emerging complexity of modern software systems. However, there...
Benefits realization|Cloud services|Customer needs|End-User Experience|Information systems|IT service management (ITSM)|ITIL|Service management
Published 13 Jul 2017
What’s the point of training people in project management best practices and then not using their new-found skills? Clearly, there is no point; however, this seems to be an issue among organizations according to the latest AXELOS PPM Benchmark Study 2017 – The Value of Pro...
P3M3|Processes|Project management|Project management office|Skills|Training
Published 19 Dec 2017
When summing up project management in 2017, one word dominates: convergence. Convergence has been happening for a while and is founded on having a common understanding of project management and its underlying concepts. For example, if everyone involved in the project shar...
Best Practice|Communication|Processes|Project management|Skills