Case study
Published 22 Oct 2019
0.5 CPD Points
This Case Study describes how Konica Minolta Business Solutions Europe GmbH introduced and adapted PRINCE2 to improve project management capabilities.
Change management|Portfolio Management|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Vision
Case study
Published 13 Nov 2019
In this case study ProcessFlows IT Manager John Freckelton describes how the company has adopted AXELOS RESILIA and seen improvements in communication and cyber resilience within the business.
Change management|Communication|Cyber resilience|RESILIA|Risk management|Training
Case study
Published 27 Sep 2019
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Case study
Published 14 Nov 2019
0.5 CPD Points
German systems development business Scheidt and Bachmann GmbH describes how PRINCE2 helped them deliver a project to develop hardware and software for rail ticket vending machines for rail company Bayerische Oberlandbahn.
Business solutions|PRINCE2|Project management|Project planning|Risk Management
Case study
Published 18 Feb 2020
This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.
Agile|Business solutions|Change management|Customer engagement|IT investment|IT services|IT transformation|MoP|MSP|Project and programme management (PPM)|Project management|Requirements|Vision
Case study
Published 22 Oct 2019
0.5 CPD Points
Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|Customer Experience|ITIL|Management|Processes
Case study
Published 28 Feb 2020
0.5 CPD Points
Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.
Adopt and Adapt|Best practice|Business solutions|Customer Engagement|Customer needs|IT Service Management (ITSM)|ITIL|Processes|Service Management
Case study
Published 21 Feb 2020
This case study describes how MSP was used to help children get a local education.
Behaviour|Best practice|Business solutions|Change management|Frameworks|MSP|Project and programme delivery|Project and programme management (PPM)|Requirements|Value
Case study
Published 22 Oct 2019
0.5 CPD Points
In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
Budgets|Capabilities|Customer Engagement|ITIL|Management|Training
Case study
Published 22 Oct 2019
The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.
Behaviour|Cloud services|Collaboration|PRINCE2 Agile|Processes