Published 04 Jun 2015
The new ITIL® Practitioner qualification will be aimed at developing some new skills and capabilities for ITIL professionals. In this blog I’d like to focus on one specific skill that I think needs to be included: ‘How to create an outside-in view and an understanding of cu...
Best Practice|Capabilities|Change Management|Customer experience|IT Service Management (ITSM)|ITIL|Skills
Published 18 Oct 2017
What can project managers do to improve their skills and capabilities and – in turn – the performance of project teams? Have a best practice mindset To be truly effective, you need to know your chosen project management method – such as PRINCE2 ® – in ...
Capabilities|Communication|PRINCE2|Project management|Skills|Stakeholder engagement
Published 17 Jun 2019
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations. The latest Digital Transformation Study from Constellation Research, a Silicon Valley-based research and advisory firm, looks at the state of digital transforma...
Agile|AgileSHIFT|Customer engagement|Digital transformation|Skills|Training
Published 30 May 2017
AXELOS’ Future ITSM Professional report predicts a growing need for people working in ITSM to adopt a more strategic role as service management principles spread beyond IT and throughout organizations. Service management consultant, Lisa Hodges, reflects on the findings: ...
Collaboration|DevOps|IT Service Management (ITSM)|ITIL|Processes|Skills
Published 05 Feb 2021
What does it mean to be a digital organization and what are its key capabilities? I often contextualize the discussion by focusing on what the desired end state of an organization is. Therefore, I would say a digital organization has the capabilities needed to proactively, ...
Best practice|Digital transformation|ITIL 4|Strategy execution
Published 29 Jun 2021
An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®) , is to ensure that the outputs and capabilities created by the programme’s projects and other work are adopted into the day-to-day business operations of the inves...
Change management|Programme management
Published 08 Jun 2021
What is meant by the phrase “outcomes of benefit” in the 5 th edition of Managing Successful Programmes (MSP®)? Isn’t the word ‘outcomes’ sufficient? Let’s begin to answer those questions by looking at the meaning of the two words: outcome and benefit. In the world of pro...
Benefits realization|Best practice|MSP 5th Edition|Programme management
Published 21 Dec 2017
The ITIL ® update recently announced by AXELOS will be guided by the Lead Architect Team, comprising highly-respected experts from around the world. In this first blog post from the team, Troy DuMoulin talks IT past and present along with what an updated ITIL will mean f...
Published 22 Apr 2021
Portfolio, programme and project management is fundamentally about enabling an organization to achieve objectives of strategic importance that will bring about its mission. Everything a business does should be in service to this and having a mission statement establishes str...
Adopt and adapt|Best practice|MoP|MSP|PRINCE2|Programme management|Project management
Published 11 Nov 2016
I remember the divide in the industry when we published Service Strategy in the summer of 2007. Whilst a minority said it was inspirational, the majority questioned what right IT had in trying to shape business strategy. Zoom forward more than a decade, where the Fourth...
Capabilities|Collaboration|IT services|ITIL|Skills|Strategy execution|Value