Published 04 Jun 2015
The new ITIL® Practitioner qualification will be aimed at developing some new skills and capabilities for ITIL professionals. In this blog I’d like to focus on one specific skill that I think needs to be included: ‘How to create an outside-in view and an understanding of cu...
Best Practice|Capabilities|Change Management|Customer experience|IT Service Management (ITSM)|ITIL|Skills
Published 18 Oct 2017
What can project managers do to improve their skills and capabilities and – in turn – the performance of project teams? Have a best practice mindset To be truly effective, you need to know your chosen project management method – such as PRINCE2 ® – in ...
Capabilities|Communication|PRINCE2|Project management|Skills|Stakeholder engagement
Published 17 Jun 2019
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations. The latest Digital Transformation Study from Constellation Research, a Silicon Valley-based research and advisory firm, looks at the state of digital transforma...
Agile|AgileSHIFT|Customer engagement|Digital transformation|Skills|Training
Published 30 May 2017
AXELOS’ Future ITSM Professional report predicts a growing need for people working in ITSM to adopt a more strategic role as service management principles spread beyond IT and throughout organizations. Service management consultant, Lisa Hodges, reflects on the findings: ...
Collaboration|DevOps|IT Service Management (ITSM)|ITIL|Processes|Skills
Published 27 May 2016
One of the vital components of a successful Project and Programme Manager is leadership . Leadership capabilities are a key element of the behavioural competence among such professionals and, indeed, a Project or Programme Manager is someone people should choose to follow....
Behaviour|Capabilities|Leadership|Management|MSP|PRINCE2|Project and Programme Management (PPM)
Published 21 Dec 2017
The ITIL ® update recently announced by AXELOS will be guided by the Lead Architect Team, comprising highly-respected experts from around the world. In this first blog post from the team, Troy DuMoulin talks IT past and present along with what an updated ITIL will mean f...
Published 24 Aug 2018
How do you implement ITIL ® successfully? Hang on a minute – is that even the right question? My answer to the question is this: you can’t. That’s because ITIL is a framework of guidance it isn’t something to be implemented; everything you do with ITIL and ITSM is abou...
Capabilities|Frameworks|Governance|IT service management (ITSM)|ITIL|Value|Vision
Published 11 Nov 2016
I remember the divide in the industry when we published Service Strategy in the summer of 2007. Whilst a minority said it was inspirational, the majority questioned what right IT had in trying to shape business strategy. Zoom forward almost a decade, where the Fourth In...
Capabilities|Collaboration|IT services|ITIL|Skills|Strategy execution|Value
Published 29 Feb 2016
Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...
Capabilities|Certification|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Skills
Published 16 Aug 2016
ITIL ® and ISO/IEC 20000, the international standard for service management, have enjoyed a long and mutually supportive relationship. ISO/IEC 20000 is currently being revised for the third time, with an increased focus on Service Integration (SIAM), governance and manag...
Governance|IT Service Management (ITSM)|ITIL|Processes|Requirements|Value