Blog
Published 17 Aug 2016
Why is there an obsession with where a cyber-attack originates? In recent reports about attacks on SWIFT (the global financial messaging service) at various banks, there was speculation that it may have been the work of well-skilled and motivated groups creating malware. T...
Cyber resilience|Cyber-attack|RESILIA|Threats|Training|Vulnerability
Blog
Published 12 Sep 2016
Would you lie on your CV to secure your dream job? Well, you might not. But before you dismiss the idea that this practice goes on, the latest facts tell a different story about job applicants and, even more alarmingly, about employers: Data gathered by the UK’s Office f...
Capabilities|Certification|CPD|Qualifications|Skills
Blog
Published 23 Nov 2016
I started life in IT as a technical support assistant about eight years ago and I have worked in a number of different organizations. In that time, I’ve often been the only woman in the IT department. There are few IT women in Kenya due to a mix of cultural and practical rea...
Capabilities|Certification|IT services|ITIL|Requirements|Service desk|Skills
Blog
Published 14 Mar 2017
Periodically we can all start to feel under-valued for what we do. Whether it be getting the credit and recognition we want for our work or just a few more pounds and pennies a month in our pay packages, it is a perfectly normal and reasonable thing to want. That said, aski...
Capabilities|Professional development|Roles|Skills|Value
Blog
Published 15 May 2018
As an organization are you interested in attracting top talent? In growing your business? Providing your employees, the tools they need to be successful? If you are than you need to create a learning-centred work culture. Our re cent ITSM and PPM benchmarking surveys sho...
Capabilities|CPD|Learning|Learning from experience|Professional development|Skills
Blog
Published 18 Aug 2014
IT Service Management (ITSM) is often portrayed as being founded on a process-driven approach, and while processes are useful to organize activities the core of ITSM lies elsewhere. Soft skills are and will always remain relevant regardless of how many processes are defined. ...
Best Practice|IT Services|ITIL|Service Management|Skills
Blog
Published 01 Jul 2015
This year AXELOS launched the AXELOS Consulting Partner Programme . The programme allows consulting organizations to enter into an official partnership with AXELOS for the first time. The programme is part of our continuing commitment to ensure all organizations that use our...
Best Practice|Maturity models
Blog
Published 01 Aug 2014
When quantifying the scale of corporate cyber threat, the figures alone tell a sobering story. As reported in The Economist's recent special report on cyber security, 800m data records were lost last year as a result of cyber-attack, despite estimated worldwide spending of £...
Best Practice|Cyber Resilience|IT Services|Service Management|Threats
Blog
Published 14 Aug 2014
The two worlds of PRINCE2 project management and agile have just become a lot more interesting: AXELOS is developing new guidance to bring the best of PRINCE2 and agile together for the benefit of practitioners everywhere irrespective of which side of the fence they come fro...
AGILE|Best Practice|Frameworks|PRINCE2|PRINCE2 Agile|Project Management
Blog
Published 22 Oct 2014
The space in between people managing and operating IT services and those that build and deliver IT products could be called the great divide. Among developers, the thinking can - sometimes - be based on the principles of "build it and hand it over". The big issue is that the...
Best Practice|IT service management (ITSM)|Programme Management|Project and programme management (PPM)|Project Management|Service Management