Search

IT Infrastructure management and support domain are experiencing a new makeover when it comes to tools, technologies, and methods that are being introduced on top of the service layer. Support and service are an integral part of every business. Every organization is an IT org...

Over the past 30 years numerous methods, practices, and certifications gained prominence across the global IT community. As the numbers grew, so too did the tendency to promote specific practices and methodologies at the expense of other legitimate and relevant ones as all of...

If you’ve recently completed your ITIL Foundation certification, first of all, congratulations! Anytime you achieve something it’s important to take a moment to reflect on your accomplishment. You’re now part of an elite group of ITIL certification holders so welcome to the...

Everyone’s favourite IT service management (ITSM) puppet blogger, Joe The IT Guy, published an article a couple of months ago on the alignment of ITIL ® and DevOps. It had some great insights, and Joe suggested that I pen a follow-up … so, here it is. Before I start, I’d...

According to AXELOS’ Future Project Management Professional research, the project managers of tomorrow will need to embrace a wider range of skills and become even more multi-faceted. Project manager, Ana Bertacchini considers the implications for the profession. How wil...

What are the myths and realities about digital disruption? AXELOS attended the recent British Quality Foundation event, Digital Disruption – is it business as usual , and this is a summary of London Business School professor, Julian Birkinshaw’s analysis of current digi...

Three trends in 2018 will combine to challenge the most expert and experienced of the UK’s transformational change leaders . 1. Being clinical about the core We have heard plenty about “doing more with the same” or “doing the same with less”. Given global economic uncertai...

IT Service Management (ITSM) practitioners often forget that service management was not something they invented but rather a concept taken and adapted to create their own view of the world. They borrowed the principles of good customer service used by businesses, put “IT” in...

Continual service improvement (CSI) is integral to the ITIL® framework and should be fundamental for any IT Service management (ITSM) strategy. After all many of us are constantly looking to innovate, improve our business model, reduce costs, risks and improve the overall v...

What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...