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Following the launch of PRINCE2 Agile Foundation certification earlier this year, we caught up with members of the alumni for their feedback. Here, Shane Keown of Valtech UK – who took the course through Logical Model – explains what he learned from the experience. Wha...

Many people can change roles in an organization and – suddenly – from being a specialist, operational person they’re thrown into managing a project . The “accidental project manager” might have leadership and management skills for business as usual (BAU) activity plus cre...

What’s the difference between being certified and not certified in IT service management (ITSM) best practice? At a base level in ITSM you might be someone providing “boots on the ground”, doing the actual troubleshooting on the service desk and implementing changes. Howev...

Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...

Obtaining an IT Service Management (ITSM) certification such as ITIL ® Foundation always requires an investment of time and money and begs the question: is it worth it? ITIL Foundation gives you the opportunity to put theory into practice immediately. This is important a...

In the third instalment of our blog series looking at why PRINCE2 Agile ® offers a suitable best practice guidance and certification option for people working in project management, Julia Gosse, trainer at SPOCE Project Management , considers project managers who hold no ...

IT service management – at the turn of the century and before ITIL® v2 – was as difficult to manage as landing on the moon and finding a state of anarchy. But – in my career post-ITIL v2 – I discovered a common language, a glossary, definitions of service level agreements ...

Is there room in today’s organizations for both AXELOS’ PRINCE2 ® method and PMI’s IPECC (Initiating, Planning, Executing, [Monitoring and] Controlling, Closing)* framework described in the PMBOK ® Guide ? While PMI* provides an excellent framework for the management ...

As part of our Built on ITIL ® blog post series, one of our most prolific guest bloggers, Adam McCullough, shares his ITIL journey: was it coincidental for someone who was working at NASA to find ITIL helped his career “sky rocket”? Working in ITSM supporting NASA’s Kenn...

Emma Arnaz-Pemberton, director of consulting services at Wellingtone Project Management put herself and her team through the new PRINCE2 Agile ® Foundation course with the support of Logical Model. What’s your principal role? I run a team of consultants and focus...