Search

Following the launch of PRINCE2 Agile Foundation certification earlier this year, we caught up with members of the alumni for their feedback. Here, Shane Keown of Valtech UK – who took the course through Logical Model – explains what he learned from the experience. Wha...

Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...

Obtaining an IT Service Management (ITSM) certification such as ITIL ® Foundation always requires an investment of time and money and begs the question: is it worth it? ITIL Foundation gives you the opportunity to put theory into practice immediately. This is important a...

Is there room in today’s organizations for both AXELOS’ PRINCE2 ® method and PMI’s IPECC (Initiating, Planning, Executing, [Monitoring and] Controlling, Closing)* framework described in the PMBOK ® Guide ? While PMI* provides an excellent framework for the management ...

If you’ve recently completed your ITIL Foundation certification, first of all, congratulations! Anytime you achieve something it’s important to take a moment to reflect on your accomplishment. You’re now part of an elite group of ITIL certification holders so welcome to the...

My first three days in a new job with a training company just before the Millennium comprised the I TIL ® Foundation course. Those three days changed my career. After the course I realized ITIL was what I’d been seeking during my 15 years working in IT. The course made s...

When planning your ITSM career goals and trying to decide how to achieve them, one of the most important things a practitioner can do is an assessment of where you are now and how you got there. Looking at the pathway you took to your current position – including your expe...

PRINCE2 ® is widely recognized for providing a method for successful project delivery. However, aspiring project managers need to consider their certification – any certification – as only part of the greater whole which provides an experienced and well-rounded pro...

Would you lie on your CV to secure your dream job? Well, you might not. But before you dismiss the idea that this practice goes on, the latest facts tell a different story about job applicants and, even more alarmingly, about employers: Data gathered by the UK’s Office f...

What does migrating IT services to the cloud mean for ITIL ® ? I’ve heard various comments along the lines of “it’s no longer our infrastructure , it’s the responsibility of the cloud provider so why are we bothering with ITIL?” I find this really surprising as cloud integ...

My AXELOS is the new, online content subscription service to help you take control of your skills development and career in project, programme and IT service management. In a recent webinar AXELOS’ head of Professional Development, Amrit Saroya, and Global Marketing...

At first glance you might not think AXELOS’ latest best practice certifications – PRINCE2 Agile ® , RESILIA ™ and ITIL ® Practitioner – have very much in common. However, there is a shared thread running through each that can have a real impact on organizational...

What should the future hold for IT Service Management (ITSM) professionals certified in ITIL ® Foundation ? If you’re anything like me, it holds ITIL Expert ® and ITIL ® Practitioner ! ITIL Foundation lives up to its name: it’s a foundational framework that is the ...

If you want to successfully deliver new products and services to keep your organization competitive in today’s changing world, effective project management is critical. The project management method, PRINCE2 ® , has been taken up by more than 150 countries and, by its prov...

My AXELOS, the new content subscription service from AXELOS, includes access to digital badges for ITIL ® , PRINCE2 ® and MSP ® certifications plus CPD in each area of knowledge. But why is investing in digital badges an important part of demonstrating your credibili...

At a time in the global job economy when employers report receiving upwards of 30 applications for every job posted, it is more essential than ever to put in the work of earning - and maintaining - professional certifications and skills that will set you apart. Equally import...

PRINCE2 is one of the world’s most popular project management methodologies, so congratulations if you’re studying to take the Foundation exam; having the PRINCE2 certification will prepare you well for job roles both within and outside the world of project management. But b...

Cyber security, today, is often very technology-based with a focus on technical issues such as firewalls and virus scanning software. While technology is an important part of the cyber defence, it is important not to neglect strategy in identifying what controls an organi...

At the start of teaching ITIL ® Practitioner I tell candidates that the guidance will become the ‘most thumbed book’ in their arsenal. By the time they finish their training, they agree universally. The response to ITIL Practitioner has been resoundingly positive in ...

When PRINCE2 Agile ® first arrived on the market in 2015, it explicitly addressed a deep-rooted misunderstanding . It challenged the assumption that PRINCE2 ® should be used to facilitate project delivery solely through a Waterfall process. But this focus on the Waterfall ...

A perfect storm of circumstances in UK public sector project management is helping open the door to agile methods. First, some projects have not been as successful as expected - either not delivering a product or not meeting stakeholder expectations. Combining those issues w...

In the past year to 18 months, we’ve witnessed a real shift in IT Service Management (ITSM). For a long time, there’s been an emphasis on the importance of processes, technology and certifications but now, there’s a much greater awareness of the need to have new skills. S...

As a PRINCE2 ® -qualified project manager, I’ve tailored every project I’ve ever worked on. That’s why it’s great to see that the principle of tailoring runs explicitly throughout the updated PRINCE2 guidance and how it can be tailored for projects in any environment: smal...

2017 was certainly an interesting year for project management and 2018 looks set to be equally eventful. In a positive move for the industry, the Association for Project Management (APM) received its Royal Charter . This is a major step forward for the profession and tak...

“Nobody wants to show you the hours and hours of becoming. They'd rather show the highlight of what they've become" – Angela Duckworth author of 'Grit: Passion, Perseverance, and the Science of Success'. In my career, I have been very blessed with opportunities, life less...

There are two areas of culture we need to look at. The first is an understanding of the role of ITSM and the need to challenge the business perception that looks upon the Information Technology department or division in an organization as a separate entity rather than an inte...

As part of our ITIL Practitioner Global Summit Bjorn presented a session on ITIL Practitioner and Strategic Roles . Watch the video and read his new blog post also discussing how ITIL Practitioner can be applied to a number of key IT Service Management (ITSM) roles. ...

Being “match-fit” for any examination takes plenty of advanced planning and preparation. By the time you’re taking your PRINCE2 ® 2009 Foundation exams, you should already be a veteran of exam techniques from experience at school, college and university. But even if you...

What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...

A career in project management is more popular than ever before, but what does it take to get your foot in the door?  Lindsay Scott, director at Arras People, provides some direction. There has been a dramatic shift in the way people enter project management over the ...

Recruitment in the project management market in mid-2018 finds itself in between times: the recessionary economy of post-2008 and an emerging state of recovery. The relatively high availability of people during recessionary periods means employers don’t have to try too har...

What are the ITIL training questions that a tutor hears from trainees time and again? As a useful resource for all practitioners, I felt it was worth bringing the “usual suspects” of topics together in one place: What is an accreditor, an ATO and EI? AXELOS is the accredi...

What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...

If you’re intending to take the Practitioner qualification, a little groundwork while studying for the Foundation exam will pay dividends later on. The Manual The Practitioner exam is open book, meaning you can consult the manual during the exam. The only book you can take ...

The PRINCE2 ® 2017 Update arrives as organizations around the world are on a maturity curve towards achieving consistency, greater efficiencies and cost savings. This has led to a growth in organizations developing their own approaches to delivering projects based on sta...

According to AXELOS’ Future Project Management Professional research, the project managers of tomorrow will need to embrace a wider range of skills and become even more multi-faceted. Project manager, Ana Bertacchini considers the implications for the profession. How wil...

The focus on tailoring in the PRINCE2 ® 2017 Update is about taking only what you and your project need to ensure the right approaches are in place for success. This idea of cutting the best practice guidance down to the size you require is a crucial and useful change to...

Are you a person who wants to get things done and be successful but lacks the time to make big changes or to start anything complex and new? Based on PRINCE2 ® processes, though taking a more lightweight approach, we have created a brief, practical guidance paper using...

CEO Javier López Casarín’s group of companies in Mexico is adopting ITIL ® best practice principles – including ITIL ® Practitioner – as part of programme to raise service quality standards and increase professionalism. Here, he describes why the group has emba...

QUESTION: I’ve gained the initial ITIL® qualification but I don’t understand what further training and development can do for me. Isn’t the ITIL foundation enough? Individual practitioners often see the ITIL foundation qualification as a way onto the ladder because busin...

A best practice qualification might be treated like a shiny, new toy. However, it will lose its sparkle unless there’s more to it than just gaining the certificate. Not that it’s wrong to want qualifications: for example, your employer might have a set methodology that mean...

One of the vital components of a successful Project and Programme Manager is leadership . Leadership capabilities are a key element of the behavioural competence among such professionals and, indeed, a Project or Programme Manager is someone people should choose to follow....

What is currently a typical starting point when organizations are thinking about protection against cyber threat and how often is that the right place to start? Organizations can start from one of three places when thinking about protection against cyber threat: Strategic...

I started life in IT as a technical support assistant about eight years ago and I have worked in a number of different organizations. In that time, I’ve often been the only woman in the IT department. There are few IT women in Kenya due to a mix of cultural and practical rea...

I was first introduced to ITIL ® in 2009 when we pitched the best practice for a government IT contract and as part of the proposal process, I completed ITIL ® Foundation certification. But my journey didn’t really start until 2012. Prior to this, I had the pleasu...

There are a couple of ITIL ® processes that you really can’t avoid. Continual service improvement (CSI) is one. If you’re not improving, you’re stagnating. And though you might not yet have a strongly-developed CSI concept or framework, you must assume that most peop...

AXELOS’ research project – The Future Project Management Professional – found that project managers’ roles will evolve to become more strategic within their organizations. In fact, 90% recognized the need for a much stronger strategic vision that aligns with the overa...

Why should professionals who have any level of responsibility for projects in their organizations look to approaches like PRINCE2 ® and others for help? Paul Bradley, MD of SPOCE Project Management, shares his view: Many people are involved in project management wit...

Reality TV show Shark Tank panellist and entrepreneur Kevin O'Leary always asks: “How do I make money” when presented with any product. The value to him is simple – getting the biggest return on investment with the least amount of risk. Focusing on value is extremely i...

There is an important question for project and programme professionals in 2018: now that you’ve passed your test, how are you learning to drive? By this I mean that, presently, colleagues who have passed their best practice foundation and practitioner examinations are not ...

In IT service management (ITSM) education is critical: it helps organizations get a shared understanding of terms and concepts and a proven body of knowledge such as ITIL ® . The IT industry is rife with buzzwords carrying varied interpretations, so education helps ...

Taking an ITIL Foundation course and sitting the  Foundation Exam  is a great way to start your ITIL journey. Following on from our blogs on how to prepare and what to do during the examination , here are our Top Tips to help you once the exam is over. Relax. Don...

Project management in North America has a long way to go to fulfil its potential. This is partly because there are many notions about what project management is and partly because a proportion of people involved in project management are giving their abilities more credit th...

Passing the ITIL ® Practitioner certification is a significant achievement. It shows you can take the ITIL framework and adapt it to real-life situations. The following tips will improve your chance of passing your exam. Studying for the ITIL Practitioner exam and getting...

For project managers everywhere - who now have the PRINCE2 Practitioner qualification firmly on their horizon for the first time - I have two words: "We listened!" You shared your frustrations with us about the historical process of moving up to PRINCE2 Practitioner level on...

Why should IT Service Management (ITSM) professionals care about agile delivery of technology services? With the business world changing rapidly under our feet, being agile allows rapid response to those changes in a timely manner and shifts your organization in the right d...

When I analyze the tangible results my organization has achieved as a result of employees being ITIL ® competent, the return is undeniable. The benefits of ITIL training are threefold: differentiation, service improvement and cost saving. Differentiation In 2012, lev...

What is the current state of project management and Project Managers? At the turn of 2016, PM Perspectives Blog - in its top 10 project management trends post - said: “Project management is no longer boxed away in a corner of the room. It stands front and centre and is b...

Following the launch of our updated ITIL Foundation app, we spoke to Sharon Taylor, chief examiner for ITIL and content advisor to find out about its new features and get her top tips on passing the exam. While the ITIL Foundation app has been available since 2013, ther...

Jane Nichols, COO of CITI, explores the concept of "learn faster, learn smarter" for people either studying best practices such as PRINCE2 ® to obtain a certification or qualified people continuing their professional development journey. People studying best practi...

Hannah Mason, project manager at Octopus Group, recently studied and certified in the latest versions of PRINCE2 ® Foundation and Practitioner. Here, she talks about the newly-updated certifications and how PRINCE2 helps her day-to-day work. Certifying in PRINCE2 has...

What is GDPR, why should you care and how can AXELOS’ RESILIA™ best practice help you manage it? ITSM consultant and trainer, Stuart Rance has addressed these critical questions in AXELOS’ “ GDPR: Beyond Compliance ” White Paper. Handing over personal data to an organiza...

The quick-to-market digital environment of today means organizations have to find a way to incorporate agile working in what they do. Take-up of agile remains a mixed bag and we should acknowledge that agile isn’t for everyone or everything. However, where the feeling t...

Oh, it’s THAT time again! Perhaps the contract you’ve been working on is coming to an end or you’ve been stuck in a role for a few years now and it's definitely time to move on. But who would have thought that just ‘updating your CV’ could be so arduous? “Did I really fi...

What can organizations do to deal with the accelerating problem of cyber breaches? Do they protect their network or their data? It’s a debate that has dominated last week’s RSA Conference in San Francisco - the worldwide event for information security - if the blogosphere fo...

Before the exam Taking an ITIL Foundation course and sitting the Foundation Exam is a great way to start your ITIL journey. Here are our Top Tips to help you get the most from the course and pass your exam: Read around the topic before you start. It will help you hit t...

The ITIL Foundation qualification will help you progress your ITIL journey. When you are ready to take the examination, read our top tips to help you during the exam. Allow yourself enough time to prepare everything you need before the examination starts. Make sure you ha...

I n recent years Romania and, more broadly, South East Europe have become a hotbed for international IT services. Due to the region’s Internet of Everything approach, the IT market is booming and facilities like Security Operations Centres (SOCs) and Network Operation Centres...

The discrepancy between reports and reality is something that I see frequently within organizations because, as the animation below explores, Key Performance Indicators (KPIs) are often developed without proper consideration and understanding of the reasons behind the measure...

Can you be both agile and strategic in project management? Based on our recent research, The Future Project Manager , AXELOS invited consultant trainers Duncan Wade and David Hinde to explore the debate in this first part of a two-part blog post series: Project managers...

Mike Babb, who is responsible for recruitment into Capita’s 4,500-strong professional services division, gives his verdict on the PRINCE2 ® 2017 Update: Since qualifying in PRINCE2 six years ago I’ve witnessed at first hand the importance of tailoring the project mana...

What if you were waking up every day to PRINCE2 ® training as if it were a morning workout, getting you into top project management shape? Well, that’s how some describe the experience of a PRINCE2 daily email course. It started almost two years ago when Management...

Marcel Foederer is part of the AXELOS Lead Architect Team (LAT), responsible for guiding this year’s ITIL update. In this blog post he looks both backwards and forwards, considering where ITIL has come from and where it’s going: How has ITIL ® changed in the past 20 ye...

ITIL is being challenged by ‘shiny new’ philosophies, methodologies and frameworks that have recently laid claim to the work practices of service management professionals. But how valid and viable are these new approaches and how do they relate to the ITIL ® framework ...

The new ITIL® Practitioner qualification will be aimed at developing some new skills and capabilities for ITIL professionals. In this blog I’d like to focus on one specific skill that I think needs to be included: ‘How to create an outside-in view and an understanding of cu...

1. The evolution of ITIL ITIL Practitioner is the last, missing piece of the jigsaw – it’s the qualification that will equip IT Service Management (ITSM) practitioners with the answers to the questions they’ve been asking: Where do I start? How do I identify the business’...

You only have to be a casual follower of the news to see that cyber attacks and the resulting damaging data breaches are happening with greater frequency. TalkTalk and JP Morgan are just two of the latest high profile companies to show their vulnerability to cyber crime....

You’ve done it! You studied hard, you took the exam, and you passed it! You are now a fully-accredited practitioner. But what often happens next is that on your return to work you fail to apply what you’ve learned. There are several possible reasons for this: maybe you took...

In the early days if ITIL ® , many IT Service Management (ITSM) practitioners saw the various job roles in play as pretty understandable - the overarching role of the Service Manager and the individual Process Manager roles. But with the evolution of ITIL in 2007 it appear...

How much do Small and Medium Sized Enterprises ( SMEs ) have to fear from cyber-attack? The high profile cyber attacks of the past year have involved much bigger commercial fish than companies in the SME market. But that doesn’t render them immune – far from it. 74% of s...

As part of our ITIL Practitioner Global Summit Barry presented a session on Role Challenges and Training Benefits, which covered the benefits offered by ITIL Practitioner. Watch the video and read his new blog post discussing how the certification and guidance can help ad...

What do individual people know about using agile delivery methods for projects that organizations don’t? According to AXELOS’ 2016 PRINCE2 ® Report , individuals are embracing agile methods more than organizations: 81% in a sample of 2,400 see the value of working in an ag...

ITIL ® and ISO/IEC 20000, the international standard for service management, have enjoyed a long and mutually supportive relationship. ISO/IEC 20000 is currently being revised for the third time, with an increased focus on Service Integration (SIAM), governance and manag...

As consumers we expect a high standard of service. Either with your cell phone provider, mechanic or energy company, we’ve got used to certain standards and being treated by businesses in a certain way. Yet in a business-to-business context – including IT service management...

When organizations are not managing projects effectively, it means the value that should be delivered by projects suffers. I believe this happens in a multitude of industries, and it is impacting businesses’ bottom lines. The solution is for organizations to recognize the b...

Developing new applications with a combination of ITIL ® , DevOps and agile methods is transforming results for customers. While DevOps and agile are enabling better communication, improved analysis of customer needs and delivering a quality solution, ITIL adds incide...

In this second of a two-part blog post series based on AXELOS’ recent research, The Future Project Manager , consultant trainers Duncan Wade and David Hinde explore agile in project management and how it aligns with a strategic approach: While the term “agile” is becom...

In the world of best practice frameworks there is a risk that people jump on the latest thing, believing a particular framework is the answer to all their problems. As a species it seems we chase the one, universal quick-fix that doesn’t exist! As an expert who’s been worki...

If you think of process improvement in IT Service Management (ITSM) as having a clear linear structure, you’re probably thinking about it the wrong way. With process improvement, you’re never really done. Typically, process improvement activity happens reactively rather tha...

Steven Deneir – a project, programme and portfolio management trainer and coach with 20+ years’ experience – highlights his top four tips to agile project management success and reiterates the importance of ongoing learning and certification in approaches such as PRINCE2 ®...

Project managers don’t do enough to advance their careers, even in the current climate where change is constant. And in a year when almost a third of PPM practitioners predict * no increase in their salaries, improving job and earnings prospects needs to be high on the lis...

Why is it becoming so vital to equip your staff with the training and knowledge to be more cyber aware and ultimately cyber-resilient? At the end of 2017, the National Cyber Security Centre (NCSC) , an offshoot of GCHQ, revealed that the ‘WannaCry’ hack – which knocked out...

I n a recent webinar hosted by New Horizons, AXELOS’ ITSM Product Ambassador, Akshay Anand, shared his thoughts about one buzzword of the moment, digital transformation: What is digital transformation , how are companies going about accomplishing it and what does th...

The PMO has evolved from a mainly admin/support function into an exciting career space – so how can today’s practitioners successfully navigate the different opportunities on offer? PMO is becoming increasingly popular as an organizational entity around project management...

Lessons learned is part of the PRINCE2 ® method and is there to save time, energy, effort and the cost of making the same mistakes on another project. For example, if you’ve been in a situation before with managing stakeholders and you know how to work with them it’s ...

Technical competence is no longer enough to be a great project manager. In today’s new world of work, technical knowledge and ability need to be aligned with the right essential life skills and professional behaviours in order to be truly successful, according to Kara Flanag...

Organizations are going through a period of constant change in how they do things and having to leave behind the mindset of “that’s the way we’ve always done it”. As ITIL ® says, it’s a matter of focusing on customers and what they want. From an IT service management (IT...

Professionalism - for the true professional - is not a “flash in the pan” but a long-term commitment. But a commitment to what , exactly? It’s about dedicating yourself to developing the skills, competencies, behaviours and attitudes that move you beyond completing a c...

Roman Zhuravlev talks service management and why ITIL ® is not the work of a “crazy professor”! Service management is everywhere – and that means the economy becoming more customer-focused, intelligent and alive. With the exciting concept of digital transformation, o...

Over the past 30 years numerous methods, practices, and certifications gained prominence across the global IT community. As the numbers grew, so too did the tendency to promote specific practices and methodologies at the expense of other legitimate and relevant ones as all of...

Typically, the scope and duration of programmes is significantly greater than that of a single project. Consequently – and in contrast to projects – they demand greater leadership and stakeholder management skills from programme delivery professionals in order to achieve pr...

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered them, I realized that other organizations might find the same advice useful, so I have created three blog posts highlighting ...

Is digital disruption just another organizational issue or a business change that needs managing? Does digital transformation have no firm endpoint and is just ongoing change? These questions and more were addressed by experts at the British Quality Foundation event, Digit...

Like their traditional counterparts, organizations that are struggling with Agile face the lack of executive involvement . Despite Agile’s success in addressing software development issues, it hasn’t addressed strategic leadership. This is where I believe the real issue i...

While organizations might choose to flatten the hierarchy and decentralize decision making, everyone in the organization needs to step up and lead – especially in organizational change management (OCM) . Think for a moment about the Total Football concept pioneered by the ...

Organizations are not generally well-prepared for IT service transition. Either they outsource it because they’re not good at it, or they muddle through it. Recently, I’ve witnessed some transitions which have inspired me to revisit this topic. Typically, service transi...

This first, full operating year for AXELOS has been an incredible journey and I would like to thank everyone who has been involved. We’ve built a company and a team and, importantly, we’ve done it all collaboratively by listening to ITSM, project and programme and cyber res...

What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...

Programme Managers or directors play a critical role in an organization, often acting as the conduit between strategy and execution. Speaking in a blog post for AXELOS, The risks of promoting Project Managers to Programme Managers , Lindsay Scott, Director at Arras People, d...

What happens when you introduce the new PRINCE2 ® 2017 update to experts responsible for training and developing PRINCE2-certified project managers? It’s never easy to predict how people will respond when best practice guidance undergoes a change. So, we were keen to hear...

Over the last year and a bit, our team has been lucky to have had the opportunity to meet with and speak to the wonderful ITSM community worldwide to understand how ITIL is being used to deliver value with IT Service Management (ITSM). A lot of this is captured in the AXELOS ...

With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring IT Service Management (ITSM) practitioners implement changes and service improvements efficiently, effectively and continually . So, what are the six steps and how do you follo...

The new ITIL ® Practitioner qualification is about giving IT Service Management (ITSM) professionals practical guidance that allows them to truly adapt and adopt ITIL® in their organization. Practitioner is very much going to be about continual improvement as much as...

Is now a good time to get a job and develop a career in cyber security? As reported in Continuity, Insurance and Risk magazine , the Annual Allianz Risk Barometer shows that “businesses are less concerned about the impact of traditional industrial risks such as natural cat...

The focus of the Project Manager today is more about delivering the right things: we’re now expected to be more involved with senior-level decisions and prove we’re delivering value. In 10 years’ blogging about the project management industry on GirlsGuideToPM.com I’ve ...

Abid Ismail was named the new CEO of AXELOS in December 2015, having been Chief Financial Officer since the company was formed in 2013. In a series of blog posts by Abid that will focus on the different stages of learning, development of knowledge and learning validati...

As part of our ITIL Practitioner Global Summit Robin presented a session on ITSM Challenges and Training Benefits . Watch the video and read her new blog post also discussing how the right training can help organization meet IT Service Management (ITSM) challenges. ...

As part of our ITIL Practitioner Global Summit Chris co-presented with Deanna Burns, Yale’s Director of Community Platform Services, a session on Yale University's ITSM Journey . Watch the video and read his new blog post also discussing this topic. Yale University’s ...

Following the release of ISO/IEC TR 20000-11:2015: Part 11 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® at the end of 2015 , we spoke to Shirley Lacy, managing director of ConnectSphere, who was involved in i...

Studying the risk management dimension of the RESILIA Foundation course will enable people to better understand what is a threat, a vulnerability and an asset in the context of cyber resilience and how they combine to create a risk to the business. One way to understand the...

What you should do to improve project success and achieve value has been high on the agenda this year. Equally, the increased uncertainty in the economy has raised awareness of the need for increased professionalism in project and programme management (PPM) . In short, we’v...

Organizational transformation is built on ITIL ® best practices. And, from what I’ve seen from the frontline, the need for this still exists. In fact, there is so much work still to be accomplished among organizations that I could be busy for years and years! As a consul...

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered them, I realized that other organizations might find the same advice useful, so I have created three blog posts highlighting ...

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered them, I realized that other organizations might find the same advice useful, so I have created three blog posts highlighting ...

Selling the enterprise-wide benefits of ITIL and Programme and Project Management (PPM) to businesses and other complex organizations should be the daily bread for anyone making a living in global best practice training. Selling the enterprise-wide benefits of ITIL and Progr...

As part of our Professional Development Programme , AXELOS has outlined the skills and competencies needed in a wide range of roles across IT service management and project and programme management. In this blog post, Pauline Brown – Service Operations Manager at the Un...

How true to life are the so-called projects being managed by the so-called Project Manager on The Apprentice? What problems do they encounter and how do they deal with them? How should they be dealt with and how would the PRINCE2 Agile ® guidance handle things? The seri...

What are the different approaches and benefits of programmes and projects in organizations? Rajiv Khanna assesses the differences and how the Managing Successful Programmes (MSP ® ) and PRINCE2 ® project management best practice principles and certifications can help. ...