Published 03 Mar 2015
Within every organization processes change, new technology is brought in, new policies are implemented and organizational structure can change too. IT Service Management (ITSM) initiatives often involve changing how people carry out their jobs and if you’re changing the way...
Change Management|Communication|ITIL|Processes|Project Progress|Service Management
Published 07 Apr 2017
In this two-part blog series, ITSM and organizational change expert, Karen Ferris explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM. Organizational cha...
Change management|IT Service Management (ITSM)|ITIL|Project sponsorship|Stakeholder engagement|Strategy execution
Published 07 Aug 2019
Change, release and deployment in ITIL ® help to ensure that what a requester – such as a service owner – wants can be delivered from a technical and feasibility perspective. I’ve seen this work effectively in the French national railway company, SNCF; but before we get...
Change requests|IT service management (ITSM)|IT services|ITIL|ITIL 4|Service management
Published 26 May 2015
How to develop and grow control processes that work for your teams How do teams deliver better quality software or an IT solution at a pace that matches the needs of a business? This question is especially pertinent in the context of the solution development lifecycle an...
Change Management|Change Requests|Collaboration|Methodologies
Published 08 Jul 2015
If your organization doesn’t change it will probably do one thing: atrophy. It’s not sustainable to remain the same - do that, and you’re writing your own obituary. Like it or not, change happens. The world, people and technology change and organizations need to maintain th...
Agile|Behaviour|Change Management|Management|Project and programme management (PPM)|Vision
Published 13 Apr 2017
In the second of a two-part blog series, ITSM and organizational change expert, Karen Ferris continues her exploration of organizational change management (OCM) by looking at managing and reinforcing change. She also considers the knowledge and tools available in ITIL ® ...
Published 11 Jan 2016
Organizational Change Management (OCM) is an approach to managing the people side of change. Any IT Service Management (ITSM) initiative, small or large, individual, team or department driven will in some way affect people. The OCM approach is about identifying where any res...
Change management|Communication|Empowerment|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 13 Sep 2017
Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo. Businesses underestimate the impact of change management at their peril. However, the tendency is to focus on project management delivery, st...
Change management|Communication|MSP|Project management|Skills|Stakeholder engagement
Published 18 Apr 2016
In IT and ITSM, we’re living in the age of change – and that change is accelerating. If the birth of the internet was the start of this new age, we’ve now entered the next evolutionary stage: that includes a combination of cloud computing, mobility, big data analytics, ro...
Behaviour|Capabilities|Change management|Cloud services|Communication|IT Service Management (ITSM)
Published 22 Feb 2016
Being able to break through jargon is vital for effective communication, particularly when dealing with people who have little or no technical background. This is particularly true in change management where a breakdown in communication can potentially lead to failure in any ...
Change management|Communication|IT Service Management (ITSM)|ITIL|Processes|Requirements|Skills