Published 07 Jul 2020
0.5 CPD Points
The purpose of this white paper is to introduce the challenges of managing an IT environment in a cloud setting
Best practice|Cloud Computing|Cloud services|IT Service Management (ITSM)|IT services|ITIL|Learning
Published 16 Sep 2020
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
Published 16 Apr 2020
0.5 CPD Points
In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.
Budgets|Capabilities|Cloud Computing|Frameworks|IT Service Management (ITSM)|ITIL|Processes|Service Management|Stakeholder management
Published 19 May 2020
This paper focuses on how AI can be utilized within IT operations. This will be referred to as AIOps. In this paper we will describe two different concepts within AIOps: AIOps platforms and AIOps functionality.
Big Data|Business solutions|Cloud computing|Collaboration|DevOps|Digital transformation|Frameworks|Information systems|IT service management (ITSM)|IT services|ITIL 4
Published 22 May 2020
Modern approaches to ITSM emphasize the importance of rapid value co-creation and fast flow. SRE is one such approach and this white paper explains how and why organizations can benefit from it.
Cloud services|Customer engagement|IT service management (ITSM)|ITIL|ITIL 4|Service management|Value