Published 16 Apr 2020
This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.
Agile|Business solutions|Change management|Customer engagement|IT investment|IT services|IT transformation|MoP|MSP|Project and programme management (PPM)|Project management|Requirements|Vision
Published 31 Jul 2020
When Farfetch planned to expand their business they also needed to improve their service management and the customer experience. This paper explores what they did and the results of the changes.
Customer engagement|Customer experience|Customer needs|End-User Experience|IT service management (ITSM)|IT services|ITIL 4|Processes|Service management