Published 22 Mar 2016
As part of our ITIL Practitioner Global Summit , Simone presented a session on Creative Solutions and Energetic Contributions . Watch the video below and read her new blog post which also discusses the importance of collaboration and stakeholder management and how ITIL P...
Collaboration|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT transformation|ITIL|Stakeholder engagement
Published 04 May 2017
Following the publication of AXELOS' The Future ITSM Professional report, AXELOS associate Toby Moore joined Dr Tuuli Bell, partner manager at Tasktop Technologies, to discuss the evolution of ITSM businesses and the shift to a more service-based culture. Ever...
Business solutions|Collaboration|IT Service Management (ITSM)|IT services|Service desk|Strategic objectives
Published 28 Mar 2019
0.5 CPD Points
This White Paper sets out to identify and illustrate the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).
Business information management|Business solutions|Collaboration|Information systems|IT Service Management (ITSM)|ITIL
Published 31 Oct 2016
A lot of organizations, like the one featured in this animation, experience frustration with their service desk. While that’s not a criticism – the majority get things done quickly – end users get annoyed by the speed of service desk support. Interestingly, what’s usually at...
Business solutions|Collaboration|ITIL|Processes|Service desk|Stakeholder management
Published 20 Mar 2015
For those waiting to hear, or wondering, about progress regarding the development of PRINCE2 Agile : please be assured, your wait is nearly over! Having harnessed a highly diverse set of opinions from within the working group, the new best practice guidance, which will blen...
Best Practice|Frameworks|Methodologies|PRINCE2|PRINCE2 Agile|Project Management
Published 19 Feb 2015
In today’s world of technology, businesses need to understand customers and their role in delivering service and value to them. Tech start-ups get this, with delivery teams focused on giving customers what they need and faster than ever before. But how well are organizations...
Collaboration|Customer Experience|IT Service Management (ITSM)|IT services|ITIL
Published 22 Jan 2019
AXELOS' landing page for interaction with academic institutions in the promotion of best practice
Academia|Best Practice|Certification|Cyber Resilience|IT Service Management (ITSM)|Project & Programme Management (PPM)|Recruitment|Skills
Published 20 Feb 2015
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Published 16 Sep 2016
Project management learning is influenced increasingly by the importance of engagement . Tenets of engagement such as trust, relationships, communication and collaboration are all part of the behavioural and contextual competencies emerging in project management. Vodafone...
Published 10 Jan 2018
When I first ‘discovered’ ITIL ® in the 1990s, it was both a revelation and like discovering a “family” I never knew I had. At that time, I loved that “family” because of how it took us where we needed to be. And it was needed because IT was largely run by people with ...