Published 20 Sep 2020
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Published 25 May 2021
De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements.
Adopt and adapt|Change management|Collaboration|Continual Service Improvement (CSI)|ITIL|Stakeholder management
Published 16 Apr 2020
The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.
Behaviour|Cloud services|Collaboration|PRINCE2 Agile|Processes
Published 20 May 2021
In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.
Best practice|Collaboration|Frameworks|IT service management (ITSM)|IT services|ITIL 4|Roles|Service management|Value
Published 25 Jan 2021
This case study explores the implementation of a property management action plan to restore the aging and deteriorating property portfolio of the government of Bermuda.
Budgets|Collaboration|PRINCE2|Project and programme management (PPM)|Project management|Requirements