Published 29 Aug 2019
De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements.
Adopt and adapt|Change management|Collaboration|Continual Service Improvement (CSI)|ITIL|Stakeholder management
Published 20 Dec 2018
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Published 11 Sep 2018
The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.
Behaviour|Cloud services|Collaboration|PRINCE2 Agile|Processes