Published 28 Mar 2019
0.5 CPD Points
This White Paper sets out to identify and illustrate the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).
Business information management|Business solutions|Collaboration|Information systems|IT Service Management (ITSM)|ITIL
Published 11 Sep 2018
0.5 CPD Points
This White Paper examines the ways cyber resilience and ITSM can work better together to help organizations more effectively manage their IT services, prevent cyber-attacks, and detect and correct attacks that cannot be prevented.
Collaboration|Cyber Resilience|Cyber-Attack|IT Service Management (ITSM)|IT services|ITIL|Management|RESILIA
Published 26 Mar 2019
A PRINCE2 Agile sponsor needs to know their project environment, be prepared and keep on track in order to successfully adopt the methodology in their organization.
Agile|Governance|PRINCE2|PRINCE2 Agile|Project management|Project sponsorship
Published 19 Nov 2018
This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.
Collaboration|IT Service Management (ITSM)|IT services|ITIL|Processes
Published 08 Jun 2019
This paper lists the ITIL Practitioner Guiding Principles and describes their individual significance in helping understanding the ITIL framework and also for solving practical problems.
Collaboration|Frameworks|IT Service Management (ITSM)|IT services|ITIL|Value
Published 13 Jun 2019
This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.
Agile|Collaboration|IT service management (ITSM)|ITIL|Problem management|Service management|Value
Published 29 Aug 2019
Based on contributions from experts and our community, this report identifies and assesses future trends in ITSM and what they will mean for professionals.
Collaboration|IT Service Management (ITSM)|ITIL|Leadership|Professional development|Skills|Value