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As part of our ITIL Practitioner Global Summit , Simone presented a session on Creative Solutions and Energetic Contributions . Watch the video below and read her new blog post which also discusses the importance of collaboration and stakeholder management and how ITIL P...

Following the publication of AXELOS' The Future ITSM Professional report, AXELOS associate Toby Moore joined Dr Tuuli Bell, partner manager at Tasktop Technologies, to discuss the evolution of ITSM businesses and the shift to a more service-based culture. Ever...

A lot of organizations, like the one featured in this animation, experience frustration with their service desk. While that’s not a criticism – the majority get things done quickly – end users get annoyed by the speed of service desk support. Interestingly, what’s usually at...

For those waiting to hear, or wondering, about progress regarding the development of PRINCE2 Agile : please be assured, your wait is nearly over! Having harnessed a highly diverse set of opinions from within the working group, the new best practice guidance, which will blen...

In today’s world of technology, businesses need to understand customers and their role in delivering service and value to them. Tech start-ups get this, with delivery teams focused on giving customers what they need and faster than ever before. But how well are organizations...

Project management learning is influenced increasingly by the importance of engagement . Tenets of engagement such as trust, relationships, communication and collaboration are all part of the behavioural and contextual competencies emerging in project management. Vodafone...

When I first ‘discovered’ ITIL ® in the 1990s, it was both a revelation and like discovering a “family” I never knew I had. At that time, I loved that “family” because of how it took us where we needed to be. And it was needed because IT was largely run by people with ...

The focus of the Project Manager today is more about delivering the right things: we’re now expected to be more involved with senior-level decisions and prove we’re delivering value. In 10 years’ blogging about the project management industry on GirlsGuideToPM.com I’ve ...

According to the Project Management Institute , ineffective communication leads to project failure one third of the time and compromises the project’s budget half the time. I always go by this mantra: people deliver projects not processes and tools . In order to emphasize...

Improving an organization’s agile capability can take many forms: It can involve training people in product-focused frameworks such as Scrum and Kanban, or project-focused frameworks such as PRINCE2 Agile™ and AgilePM/DSDM. Along with this it can include coaching and men...