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136 Results found for 'Collaboration'
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The importance of collaboration in the evolution of ITSM
Blog
Published 04 May 2017
Following the publication of AXELOS' The Future ITSM Professional report, AXELOS associate Toby Moore joined Dr Tuuli Bell, partner manager at Tasktop Technologies, to discuss the evolution of ITSM businesses and the shift to a more service-based culture. Ever...
Business solutions|Collaboration|IT Service Management (ITSM)|IT services|Service desk|Strategic objectives
Them vs us: the importance of Collaboration
Blog
Published 31 Oct 2016
A lot of organizations, experience frustration with their service desk. While that’s not a criticism – the majority get things done quickly – end users get annoyed by the speed of service desk support. Interestingly, what’s usually at fault is effectiveness rather than effic...
Business solutions|Collaboration|ITIL|Processes|Service desk|Stakeholder management
ITIL Practitioner: Ensuring projects are delivered with greater collaboration
Blog
Published 22 Mar 2016
The effect of IT service management (ITSM) transformation or improvement initiatives is not only about the business; the mental and emotional impact on the way people work and behave is a major factor – not everyone likes change. That’s why collaboration – one of the ...
Collaboration|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT transformation|ITIL|Stakeholder engagement
Assessing the agile factor with PRINCE2 Agile’s “Agilometer”
Blog
Published 24 Sep 2019
Using Agile methods in project management is not about choosing either to go Agile or not; it’s more about how agile can we be on this project? It’s the project manager’s role to assess exactly “how agile” and recognize the associated risks and benefits. The PRINCE2 Agile...
Agile|Collaboration|Communication|PRINCE2 Agile|Project management|Stakeholder management
6 reasons why ITIL 4’s guiding principle of collaborate and promote visibility is important
Blog
Published 06 Dec 2019
How is the ITIL 4 guiding principle “collaborate and promote visibility” important to organizations today? Many organizations remain siloed, whether by function, process, product, territory or other types. And within the silos, people tend to focus on their tasks and objec...
Collaboration|Customer engagement|IT services|ITIL 4|Service management|Value|Vision
2016 Trends in Project Management
Blog
Published 04 Apr 2016
The focus of the Project Manager today is more about delivering the right things: we’re now expected to be more involved with senior-level decisions and prove we’re delivering value. In 10 years’ blogging about the project management industry on GirlsGuideToPM.com I’ve ...
Change management|CPD|PRINCE2|Project management|Skills
Engaging project teams
Blog
Published 16 Sep 2016
Project management learning is influenced increasingly by the importance of engagement . Tenets of engagement such as trust, relationships, communication and collaboration are all part of the behavioural and contextual competencies emerging in project management. Vodafone...
Behaviour|Collaboration|Communication|Leadership|PRINCE2|Project management
Structuring project contracts with PRINCE2 Agile
Blog
Published 04 Dec 2019
How does the legalistic, adversarial and prescriptive nature of the business contract stand a chance of working in the “change-friendly” world of agile projects? While typical contracts specify a solution or output, plus a deadline and price, agile methods work on the prem...
Agile|Collaboration|Customer engagement|Customer needs|PRINCE2 Agile|Project management|Requirements
ITIL update: Putting principles before process
Blog
Published 10 Jan 2018
When I first ‘discovered’ ITIL ® in the 1990s, it was both a revelation and like discovering a “family” I never knew I had. At that time, I loved that “family” because of how it took us where we needed to be. And it was needed because IT was largely run by people with ...
Agile|Change management|Collaboration|DevOps|ITIL|Processes
4 focus areas to develop a truly collaborative agile culture
Blog
Published 08 Sep 2015
According to the Project Management Institute , ineffective communication leads to project failure one third of the time and compromises the project’s budget half the time. I always go by this mantra: people deliver projects not processes and tools . In order to emphasize...
Agile|Collaboration|Frameworks|PRINCE2|PRINCE2 Agile|Project management
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