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Following the publication of AXELOS' The Future ITSM Professional report, AXELOS associate Toby Moore joined Dr Tuuli Bell, partner manager at Tasktop Technologies, to discuss the evolution of ITSM businesses and the shift to a more service-based culture. Ever...

A lot of organizations, experience frustration with their service desk. While that’s not a criticism – the majority get things done quickly – end users get annoyed by the speed of service desk support. Interestingly, what’s usually at fault is effectiveness rather than effic...

The effect of IT service management (ITSM) transformation or improvement initiatives is not only about the business; the mental and emotional impact on the way people work and behave is a major factor – not everyone likes change. That’s why collaboration – one of the ...

Using Agile methods in project management is not about choosing either to go Agile or not; it’s more about how agile can we be on this project? It’s the project manager’s role to assess exactly “how agile” and recognize the associated risks and benefits. The PRINCE2 Agile...

The focus of the Project Manager today is more about delivering the right things: we’re now expected to be more involved with senior-level decisions and prove we’re delivering value. In 10 years’ blogging about the project management industry on GirlsGuideToPM.com I’ve ...

How is the ITIL 4 guiding principle “collaborate and promote visibility” important to organizations today? Many organizations remain siloed, whether by function, process, product, territory or other types. And within the silos, people tend to focus on their tasks and objec...

Project management learning is influenced increasingly by the importance of engagement . Tenets of engagement such as trust, relationships, communication and collaboration are all part of the behavioural and contextual competencies emerging in project management. Vodafone...

How does the legalistic, adversarial and prescriptive nature of the business contract stand a chance of working in the “change-friendly” world of agile projects? While typical contracts specify a solution or output, plus a deadline and price, agile methods work on the prem...

What do project managers need to have “top of mind” when working on projects involving agile delivery methods? A handy checklist within the PRINCE2 Agile ® best practice guidance outlines the salient points to be aware of – and these are captured under four headings: 1 C...

When I first ‘discovered’ ITIL ® in the 1990s, it was both a revelation and like discovering a “family” I never knew I had. At that time, I loved that “family” because of how it took us where we needed to be. And it was needed because IT was largely run by people with ...