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30 years ago in the manufacturing industry, if you brought out a new product you may have had between three and nine months before your main competitors would catch on and create something to challenge you. Now, in a digitally-led market, you can often count your time of exc...

Recently, I have been lucky enough to attend some excellent events in the IT service management (ITSM) space. I have noticed some reoccurring themes running through the presentations and networking discussions, which was affirmed by the talks I attended at Pink17 . There a...

As more and more people turn to Agile frameworks over traditional project management methodologies to help enhance project capabilities and deliver outputs, it’s important to highlight that Agile is not a panacea for poor project management. At this point, let's distinguish b...

Is Agile IT Service Management (ITSM) an official term and is there a body of knowledge behind it? The simplest answer is not really. I have seen this term several times over the past few years, but never dug into it until I realized that we need more agility in the current...

Now that the dust has settled and the challenge is over, AXELOS Community is proud to announce the winners of The Great Agile Challenge. We’d like to thank everyone that participated in the challenge and we look forward to discussing all things best practice with you in futu...

How agile are we in IT service management (ITSM)? I’ve seen numerous different companies claiming to be agile while – in reality – they’re not. If we refer for a moment to the ITIL Continual Service Improvement (CSI) model, the first step is to define the vision and prop...

I remember the divide in the industry when we published Service Strategy in the summer of 2007. Whilst a minority said it was inspirational, the majority questioned what right IT had in trying to shape business strategy. Zoom forward almost a decade, where the Fourth In...

How can DevOps bring service improvements to IT service management (ITSM) in organizations and avoid throwing operations the “hot potato” of badly planned change projects? And what is the role for ITIL ® Practitioner’s 9 Guiding Principles – in particular start where y...

Approximately 70% of all IT Service Management (ITSM) transformation projects fail according to researchers from Gartner to McKinsey. And among those projects that fail, the same researchers uncovered that about half were unsuccessful because of internal resistance. As the...

By 2019 businesses globally will lose $1.2 trillion* to cyber breaches. This stark fact alone should make any company ensure it is resilient to cyber attack. So where do you start? What does the leadership team need to know and do? What skills are required for organizations...