Published 19 May 2020
Communication is fundamental to ITSM as poor communication can ruin plans and lead to inefficiency through bad service delivery. This extract describes how to create effective communication that is efficient, responsive and professional.
Best practice|Communication|Customer needs|IT service management (ITSM)|ITIL|Processes|Requirements|Service management
Published 12 Mar 2020
ITIL 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships.
Communication|IT service management (ITSM)|IT services|ITIL|ITIL 4|Service management
Published 16 Apr 2020
This white paper explores the value of certification for project managers, with particular reference to the PRINCE2 certification.
Best practice|Certification|Leadership|Learning|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Training
Published 25 Sep 2020
PRINCE2 is flexible, adaptable, and practical. This paper explains why it is so popular all around the world, and why you should become PRINCE2 certified today.
Best practice|Certification|Collaboration|Communication|PRINCE2|Project management
Published 13 May 2020
This paper explains the work done by the UK International Search and Rescue team to help Japan recover from a tsunami in 2016.
Behaviour|Best practice|Collaboration|Communication|Requirements|Resource management