Published 16 Feb 2021
Communication is always important, and well-rounded communication skills help you to achieve the best results. Here are five principles from ITIL 4 ® : Direct, Plan and Improve for effective communication that will help you stay in touch with your team and on top of your ...
Best practice|Collaboration|Communication|ITIL 4
Published 16 Mar 2021
In project management – just as in life – communication is hugely significant but sometimes underestimated. Recently certifying in PRINCE2 ® has reminded me of the importance and challenges not only of communication in business, but of managing communication as a two-way ...
Adopt and adapt|Best practice|Communication|PRINCE2|Project management|Project planning
Published 01 Oct 2019
Humans have been communicating with each other since the dawn of time. Communication has evolved over thousands of years to not only include speech but writing, still and moving images and much more. Today we have more channels available to us than ever before to instantly ...
Behaviour|Communication|Programme management|Project and programme delivery|Project and programme management (PPM)|Project management|Project Progress
Published 11 Dec 2015
The new ITIL ® Practitioner qualification is about giving IT Service Management (ITSM) professionals practical guidance that allows them to truly adapt and adopt ITIL® in their organization. Practitioner is very much going to be about continual improvement as much as...
Best Practice|Certification|Communication|IT Service Management (ITSM)|ITIL|Processes|Service Management
Published 22 Feb 2016
Being able to break through jargon is vital for effective communication, particularly when dealing with people who have little or no technical background. This is particularly true in change management where a breakdown in communication can potentially lead to failure in any ...
Change management|Communication|IT Service Management (ITSM)|ITIL|Processes|Requirements|Skills
Published 11 Jun 2018
The importance of effective communication with a project’s stakeholders is something that shouldn’t be overlooked. PRINCE2 ® describes detailed techniques only when related to one of its recommended approaches or one that is unique to its method. As a result, it does no...
Communication|Project management|Project planning|Project sponsorship|Stakeholder engagement|Stakeholder management
Published 24 Sep 2020
According to the AXELOS 2019 PPM Benchmark Report poor communication is the primary cause of project failure. An advantage of adopting a method such as PRINCE2 ® is that it provides a common language that makes it easier to communicate with critical stakeholders. This al...
Best practice|Certification|Communication|PRINCE2|Project management
Published 26 Aug 2020
Why should organizations think about creating a customer-focused approach to delivering services? And where do they begin? The experience of providing services during the current pandemic drives home a number of service management lessons, most prominently that the only path...
Best practice|Customer experience|ITIL 4|Service management
Published 09 Aug 2019
If you want your projects and programmes to be successful, it is crucial that proper Stakeholder Engagement and its associated activities take place. Stakeholder Engagement is one of the practices in the new AXELOS AgileSHIFT ® product. But it is more than just a pro...
AgileSHIFT|Communication|Processes|Project and programme delivery|Project and programme management (PPM)|Stakeholder engagement
Published 13 Sep 2017
Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo. Businesses underestimate the impact of change management at their peril. However, the tendency is to focus on project management delivery, st...
Change management|Communication|MSP|Project management|Skills|Stakeholder engagement