Published 16 May 2017
In this session, Richard Josey, Lead Service Management Consultant for Thebes Group, will explain the importance of CSI and give you six simple steps.
Published 02 Mar 2018
The Continual Service Improvement (CSI) module is one of the certifications within the ITIL Service Lifecycle work stream.
Certification|Continual Service Improvement (CSI)|Examinations|ITIL|ITIL Intermediate|Qualifications|Service Management
Published 07 Dec 2018
In the world before ITIL v3 and Continual Service Improvement (CSI) it was part of a service level manager’s job to identify areas for improvement. However, this was ad hoc and happened mostly if a customer was complaining. We used what were called service improvement pl...
Continual Service Improvement (CSI)|Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL
Published 31 Mar 2017
There are a couple of ITIL ® processes that you really can’t avoid. Continual service improvement (CSI) is one. If you’re not improving, you’re stagnating. And though you might not yet have a strongly-developed CSI concept or framework, you must assume that most peop...
Behaviour|Continual Service Improvement (CSI)|IT services|ITIL|Leadership|Processes
Published 23 Apr 2019
What is the importance of Continual Service Improvement among ITIL Intermediate ’s lifecycle modules? Adam McCullough explains how the module empowered him in his role as an ITSM professional. Continual service improvement (CSI) is something every business has t...
Certification|Continual Service Improvement (CSI)|IT service management (ITSM)|ITIL|Roles|Value
Published 11 Sep 2018
0.5 CPD Points
White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.
Capabilities|Change management|Frameworks|IT Service Management (ITSM)|ITIL|Methodologies|Processes|Service Management
Published 02 Dec 2016
Continual Service Improvement (CSI) is a key lifecycle of ITIL ® : but why should business focus on CSI and what benefits does it actually bring? To explain why businesses should focus on CSI it’s probably easier – and more powerful – to explore the organizations th...
Business solutions|Continual Service Improvement (CSI)|Customer engagement|Governance|ITIL|Leadership
Published 12 Sep 2018
This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.
Continual Service Improvement (CSI)|ITIL|Problem management|Processes|Risk management
Published 26 Jun 2018
View our range of ITIL case studies and white papers.
Best Practice|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Qualifications|Service Design|Service Operation|Service Strategy|Service Transition
Published 16 Jun 2015
With Continual Service Improvement (CSI), the six step CSI model is my secret weapon to ensuring IT Service Management (ITSM) practitioners implement changes and service improvements efficiently, effectively and continually . So, what are the six steps and how do you follo...
Adopt and Adapt|Change Management|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Management|Vision