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This Case Study details how Sutter Health implemented ITIL in their organization and what they discovered along their ITIL journey.

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.

As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.

This case study describes how applying the ITIL Guiding Principle Design for experience enabled an organization to develop their Service Delivery Model.

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.

Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.

This case study describes how applying the ITIL Guiding Principle Progress iteratively helped with the internationalization of a large company of 40,000 employees when expanding into other countries.

De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

Manchester City Council's Strategic Planner Kevin Fletcher describes how the council's Capital Programme Group adopted P3M3 to identify and target areas for improvement and drive further enhancements and refinements to their existing strategy.

This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.

The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).

IT plays an integral role in how companies operate and it is essential that internal departments are managed efficiently. The UK's leading yogurt brand, Müller Dairy is known for its company's strong values and innovative product range.

This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.

In this case study ProcessFlows IT Manager John Freckelton describes how the company has adopted AXELOS RESILIA and seen improvements in communication and cyber resilience within the business.

This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.

Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.

Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.

This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of Excellence.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

In 2007 the Product and Service Development Branch made the decision to implement a single project management methodology, leading to the introduction of PRINCE2®. What has followed has been a remarkable change in how projects are delivered.

This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.

Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing a tailored project management approach.

This Case Study describes how P3M3 enabled UNOPS to assess the maturity of their projects and realize their strategic plan which emphasized achieving excellence in project management.

The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.

A portfolio and project investment governance framework and portfolio office were implemented to enable Skipton Building Society to validate, prioritize and deliver the necessary business changes with the resources available, at an acceptable risk.