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Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.

This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of Excellence.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

In 2007 the Product and Service Development Branch made the decision to implement a single project management methodology, leading to the introduction of PRINCE2®. What has followed has been a remarkable change in how projects are delivered.

This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.

Based at Tameside Council in Ashton-Under-Lyne, Greater Manchester, Martin McCann has spent the last few years developing and implementing a tailored project management approach.