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Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

This Case Study shows how Sony used PRINCE2 Agile to manage the development and delivery of enhanced functionality for their file-based workflow programme.

This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.

This case study descrubes how OpenCom launched a PMIR project using PRINCE in a effort to follow a newly-established directive from the Official Journal of the European Union.

LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).