Published 03 Jan 2020
In this webinar AXELOS PPM Ambassador, Allan Thomson, discusses how you can sponsor agile project management in your organization.
Agile|Collaboration|Customer engagement|Governance|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Project sponsorship
Published 21 Dec 2020
This webinar discusses the various forms of ownership such as process ownership, service ownership and product ownership.
Behaviour|Communication|Empowerment|Incident management|IT service management (ITSM)|IT services|ITIL|ITIL 4|Processes|Stakeholder engagement|Stakeholder management
Published 09 Aug 2016
Our webinar, MSP: Managing Successful Programmes in Practice, discussed how the framework can help organizations improve their programme management practices and offer better services to their customers.
Published 01 Aug 2018
ITIL Human Centred Service Design Consultant and Expert Katrina MacDermid discusses how to direct conversations about human centred design away from features and functions and towards users and user outcomes.
Behaviour|Customer needs|Frameworks|IT Service Management (ITSM)|IT services|Service Management