Case study
Published 26 Oct 2018
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Case study
Published 09 Oct 2018
0.5 CPD Points
Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|Customer Experience|ITIL|Management|Processes
Case study
Published 11 Sep 2018
This case study describes how applying the ITIL Guiding Principle Design for experience enabled an organization to develop their Service Delivery Model.
Change management|Continual Service Improvement (CSI)|Governance|ITIL|Processes
Case study
Published 11 Sep 2018
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery
Case study
Published 09 Oct 2018
0.5 CPD Points
Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.
Adopt and Adapt|Best practice|Business solutions|Customer Engagement|Customer needs|IT Service Management (ITSM)|ITIL|Processes|Service Management
Case study
Published 09 Oct 2018
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
Adopt and Adapt|Best practice|Change management|IT Service Management (ITSM)|IT services|ITIL|Service Management
Case study
Published 09 Oct 2018
0.5 CPD Points
In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
Budgets|Capabilities|Customer Engagement|ITIL|Management|Training
Case study
Published 12 Sep 2018
This Case Study shows how Sony used PRINCE2 Agile to manage the development and delivery of enhanced functionality for their file-based workflow programme.
Communication|Customer engagement|PRINCE2 Agile|Requirements|Stakeholder engagement
Case study
Published 12 Sep 2018
0.5 CPD Points
The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).
Best practice|Frameworks|Impact assessments|ITIL|PRINCE2|Processes|Service Management|Training
Case study
Published 09 Oct 2018
0.5 CPD Points
This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.
Capabilities|Change management|End-User Experience|IT services|ITIL|Service Management|Training
Case study
Published 27 Oct 2018
0.5 CPD Points
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.
Adopt and Adapt|Best practice|IT Service Management (ITSM)|ITIL|Service Management
Case study
Published 12 Sep 2018
0.5 CPD Points
The London 2012 Olympic and Paralympic Games had a lot to deliver and standards were set high, this white paper explains how the methodology MSP® was used on such a large scale event.
Benefits realization|Best practice|Customer needs|Management|Methodologies|MSP|Programme management|Project and programme delivery|Project and programme management (PPM)
Case study
Published 12 Sep 2018
0.5 CPD Points
This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.
Benefits realization|Capabilities|Customer Engagement|Management|Maturity models|P3M3|Portfolio Management|Programme management|Project management|Senior team|Stakeholder engagement
Case study
Published 09 Oct 2018
0.5 CPD Points
As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Service Management