Published 18 Aug 2017
In this webinar, ITSM Product Manager at AXELOS and DevOps Guru, Akshay Anand will explain how to think beyond DevOps (or even beyond BizDevOps!) and to think about flow, feedback, and continual improvement from a system design perspective.
Published 16 Oct 2014
Win a ticket to Devopsdays, Belgium!
Published 09 Nov 2016
AXELOS and IT Revolution pioneer a free online training programme based on the new DevOps Handbook
Agile|Collaboration|Customer experience|IT Service Management (ITSM)|Training|Value
Published 09 Dec 2016
Hi everyone, thanks for listening to the second audio discussion we recorded at the DevOps Enterprise Summit 2016 in San Francisco. Listen to the interview One of the topics that repeatedly popped up at the conference – whether it was within presentations, during inform...
Capabilities|IT Service Management (ITSM)|ITIL|Processes|Service Management|Value
Published 06 Apr 2019
0.5 CPD Points
This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices.
Best practice|DevOps|Frameworks|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Service Management
Published 25 Nov 2016
Hi everyone, thanks for listening to first audio interview brought to you by the ITIL ® team. We hope you enjoy it. Listen to the interview We’re getting off to a flying start with two stellar interviewees: Gene Kim (IT Revolution Press, co-author of The Phoenix Pr...
Collaboration|IT Service Management (ITSM)|ITIL|Training|Value
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 11 Sep 2018
Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.
Capabilities|IT Service Management (ITSM)|IT services|ITIL|Processes|Value
Published 03 Apr 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 27 Nov 2017
How can DevOps bring service improvements to IT service management (ITSM) in organizations and avoid throwing operations the “hot potato” of badly planned change projects? And what is the role for ITIL ® Practitioner’s 9 Guiding Principles – in particular start where y...
Collaboration|DevOps|IT Service Management (ITSM)|IT services|ITIL