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This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices.

Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.

This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.

This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.

This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.