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9 Results found for 'Digital transformation'
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ITIL 4 and Digital Transformation White Paper
White paper
Published 02 Apr 2019
The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
ITIL 4 and Fast Value Co-creation White Paper
White paper
Published 03 Apr 2019
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
ITIL 4 and the Cloud White Paper
White paper
Published 02 Apr 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
ITIL 4 and DevOps: a cultural perspective Discussion Paper
White paper
Published 03 Apr 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
ITIL® Managing Digital Information Assets
White paper
Published 11 Sep 2018
0.5 CPD Points
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.
Asset management|Information Management|Information systems|IT Service Management (ITSM)|IT services|ITIL|Management
Evolving Programme Governance Models in a Digital World White Paper
Case study
Published 10 Dec 2018
0.5 CPD Points
This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to accommodate the relationships with suppliers and the IT community.
Governance|Management|MSP|Programme management|Stakeholder management
ITIL Guiding Principles for Continual Improvement
White paper
Published 03 Apr 2019
ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
CPD|IT service management (ITSM)|IT services|IT transformation|ITIL
Nine principles of an ITSM professional
White paper
Published 12 Sep 2018
This paper lists the ITIL Practitioner Guiding Principles and describes their individual significance in helping understanding the ITIL framework and also for solving practical problems.
Collaboration|Frameworks|IT Service Management (ITSM)|IT services|ITIL|Value
A new approach to implementing ITSM tools
White paper
Published 05 Apr 2019
This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.
Benefits realization|IT service management (ITSM)|IT services|IT transformation|ITIL|Processes
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