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The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.

The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.

This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.

This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.

This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.

This white paper will examine how ITIL 4 supports the development of T-shaped professionals.

This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to accommodate the relationships with suppliers and the IT community.

ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

This paper lists the ITIL Practitioner Guiding Principles and describes their individual significance in helping understanding the ITIL framework and also for solving practical problems.

This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.