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14 Results found for 'Digital transformation'
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ITIL 4 and Digital Transformation White Paper
White paper
Published 27 Sep 2019
The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
ITIL 4 and Fast Value Co-creation White Paper
White paper
Published 03 Apr 2019
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
ITIL 4 and the Cloud White Paper
White paper
Published 24 Aug 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
ITIL 4 and DevOps: a cultural perspective Discussion Paper
White paper
Published 22 Oct 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
T-Shaped Professionals for a digital economy White Paper
White paper
Published 10 Jan 2020
This white paper will examine how ITIL 4 supports the development of T-shaped professionals.
Best practice|Certification|ITIL 4|Service management|Training|Value
ITIL® Managing Digital Information Assets
White paper
Published 22 Oct 2019
0.5 CPD Points
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.
Asset management|Information Management|Information systems|IT Service Management (ITSM)|IT services|ITIL|Management
ITIL 4 Specialist High-velocity IT (HVIT) in 1,000 words White Paper
White paper
Published 09 Mar 2020
High-velocity IT describes useful models, concepts and techniques to give thise who work in it and understanding of the domain.
Collaboration|IT service management (ITSM)|IT services|IT transformation|ITIL|ITIL 4|Service management
Evolving Programme Governance Models in a Digital World White Paper
Case study
Published 11 Feb 2020
0.5 CPD Points
This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to accommodate the relationships with suppliers and the IT community.
Governance|Management|MSP|Programme management|Stakeholder management
ITIL 4 Specialist: Drive Stakeholder Value (DSV) in 1,000 words White Paper
White paper
Published 09 Mar 2020
ITIL 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships.
Communication|IT service management (ITSM)|IT services|ITIL|ITIL 4|Service management
ITIL Guiding Principles for Continual Improvement
White paper
Published 31 Oct 2019
ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
CPD|IT service management (ITSM)|IT services|IT transformation|ITIL
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