White paper
Published 26 Feb 2021
The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
White paper
Published 19 May 2020
This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Benefits realization|Best practice|Digital transformation|Governance|IT services|IT transformation|ITIL 4
White paper
Published 21 Jan 2021
This paper explains who ITIL ® (DITS) is for and what it can help you to achieve.
Best practice|Certification|Digital transformation|IT services|ITIL 4|Strategy execution
White paper
Published 29 May 2020
This white paper discusses how business models and operating models are used to describe the current state of an organization as well as possible future states.
Digital transformation|Frameworks|Information management|IT service management (ITSM)|IT services|IT transformation|ITIL 4|Service management|Value
White paper
Published 26 Feb 2021
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
White paper
Published 25 Feb 2021
This paper focuses on how AI can be utilized within IT operations. This will be referred to as AIOps. In this paper we will describe two different concepts within AIOps: AIOps platforms and AIOps functionality.
Big Data|Business solutions|Cloud computing|Collaboration|DevOps|Digital transformation|Frameworks|Information systems|IT service management (ITSM)|IT services|ITIL 4
White paper
Published 26 Feb 2021
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
White paper
Published 26 Feb 2021
This white paper explains how the combination of ITIL 4 and the IT4IT standard enables a more streamlined and automated delivery model: one which leverages Agile and DevOps methodologies.
Agile|Behaviour|DevOps|Digital transformation|Frameworks|ITIL 4|Value
White paper
Published 16 Apr 2020
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
White paper
Published 16 Apr 2020
This white paper will examine how ITIL 4 supports the development of T-shaped professionals.
Best practice|Certification|ITIL 4|Service management|Training|Value