Published 10 Apr 2019
The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 03 Apr 2019
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
Published 18 Apr 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
Published 12 Jun 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 11 Sep 2018
0.5 CPD Points
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.
Asset management|Information Management|Information systems|IT Service Management (ITSM)|IT services|ITIL|Management
Published 10 Jun 2019
This white paper will examine how ITIL 4 supports the development of T-shaped professionals.
Best practice|Certification|ITIL 4|Service management|Training|Value
Published 10 Dec 2018
0.5 CPD Points
This paper explores how programme and project governance structures have been adapted in programmes with significant IT components. It describes and critiques different models in place that try to accommodate the relationships with suppliers and the IT community.
Governance|Management|MSP|Programme management|Stakeholder management
Published 15 Jun 2019
ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
CPD|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 08 Jun 2019
This paper lists the ITIL Practitioner Guiding Principles and describes their individual significance in helping understanding the ITIL framework and also for solving practical problems.
Collaboration|Frameworks|IT Service Management (ITSM)|IT services|ITIL|Value
Published 05 Apr 2019
This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.
Benefits realization|IT service management (ITSM)|IT services|IT transformation|ITIL|Processes