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The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.

This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.

This paper explains who ITIL ® (DITS) is for and what it can help you to achieve.

This white paper discusses how business models and operating models are used to describe the current state of an organization as well as possible future states.

The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.

This paper focuses on how AI can be utilized within IT operations. This will be referred to as AIOps. In this paper we will describe two different concepts within AIOps: AIOps platforms and AIOps functionality.

This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.

This white paper explains how the combination of ITIL 4 and the IT4IT standard enables a more streamlined and automated delivery model: one which leverages Agile and DevOps methodologies.

This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.

This white paper will examine how ITIL 4 supports the development of T-shaped professionals.