Published 17 Jun 2019
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations. The latest Digital Transformation Study from Constellation Research, a Silicon Valley-based research and advisory firm, looks at the state of digital transforma...
Agile|AgileSHIFT|Customer engagement|Digital transformation|Skills|Training
Published 22 Oct 2019
Last month, I had the opportunity to host a roundtable discussion on how to drive cultural change in support of digital transformation at the New South Wales (NSW) Digital Transformation Summit in Sydney. This post highlights some of the insights and discussions from the se...
AgileSHIFT|Behaviour|Business solutions|Digital transformation|Infrastructure|Senior management commitment|Vision
Published 17 Sep 2018
Digital transformation offers organizations the potential to compete, stay relevant and reduce the cost of delivering services to customers and running business processes. IT service management (ITSM) provides a structured process, approach and common language along wit...
Benefits realization|Digital transformation|Governance|IT service management (ITSM)|ITIL|Processes|Training
Published 31 May 2018
I n a recent webinar hosted by New Horizons, AXELOS’ ITSM Product Ambassador, Akshay Anand, shared his thoughts about one buzzword of the moment, digital transformation: What is digital transformation , how are companies going about accomplishing it and what does th...
Change management|Continual Service Improvement (CSI)|Customer Experience|Digital transformation|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 08 Oct 2018
One of the major challenges for IT is that it still operates in a silo . An organization might understand its strategy, but the IT goals are often not aligned with the strategy; equally, there may not be a holistic view across the business and IT. This needs a mindset s...
Business Relationship Management|DevOps|Digital transformation|IT service management (ITSM)|ITIL|Service management
Published 01 Mar 2019
‘Digital’ is about customer experience and value For better and for worse, the societal, political and economic impact of information technology is unprecedented. As citizens and consumers, technology has made our life so much easier that it’s giving organizations a hard t...
IT service management (ITSM)|IT services|IT transformation|ITIL|Skills|Value
Published 18 Feb 2019
Business value from IT goods and services in a digital world I think it’s fair to say that organizations’ understanding of “digital” is currently ‘all over the place’, leading to much confusion. In technology terms, when you’re using IT strategically to drive a business...
Customer engagement|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Value
Published 20 Nov 2019
When is a “dirty, mucky field” like your IT estate? Having mature existing practices, processes and controls that can’t be jettisoned; legacy technology sitting alongside new and a combination of waterfall and Agile/DevOps approaches – that’s your proverbial “mucky field”....
Collaboration|Digital transformation|Frameworks|Governance|IT components|IT services|IT transformation|Processes|Stakeholder engagement
Published 17 Dec 2018
Organizations going through digital transformation can’t afford to use a tick-box exercise when it comes to using best practices like ITIL ® . Too many organizations find themselves going through the motions of adopting best practice when they need to. They might have good...
Adopt and adapt|Best practice|Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management
Published 07 Nov 2017
What are the myths and realities about digital disruption? AXELOS attended the recent British Quality Foundation event, Digital Disruption – is it business as usual , and this is a summary of London Business School professor, Julian Birkinshaw’s analysis of current digi...