Published 17 Jun 2019
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations. The latest Digital Transformation Study from Constellation Research, a Silicon Valley-based research and advisory firm, looks at the state of digital transforma...
Agile|AgileSHIFT|Customer engagement|Digital transformation|Skills|Training
Published 15 Sep 2020
The global pandemic has accelerated the pace of digital transformation; this, in turn has put a new spotlight on the discipline of digital strategy. And the ITIL ® 4 Leader: Digital and IT Strategy (DITS) module is a timely guide to help organizations’ leaders understand ho...
Published 22 Oct 2019
Last month, I had the opportunity to host a roundtable discussion on how to drive cultural change in support of digital transformation at the New South Wales (NSW) Digital Transformation Summit in Sydney. This post highlights some of the insights and discussions from the se...
AgileSHIFT|Behaviour|Business solutions|Digital transformation|Infrastructure|Senior management commitment|Vision
Published 17 Sep 2018
Digital transformation offers organizations the potential to compete, stay relevant and reduce the cost of delivering services to customers and running business processes. IT service management (ITSM) provides a structured process, approach and common language along wit...
Benefits realization|Digital transformation|Governance|IT service management (ITSM)|ITIL|Processes|Training
Published 31 May 2018
I n a recent webinar hosted by New Horizons, AXELOS’ ITSM Product Ambassador, Akshay Anand, shared his thoughts about one buzzword of the moment, digital transformation: What is digital transformation , how are companies going about accomplishing it and what does th...
Change management|Continual Service Improvement (CSI)|Customer Experience|Digital transformation|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 08 Oct 2018
One of the major challenges for IT is that it still operates in a silo . An organization might understand its strategy, but the IT goals are often not aligned with the strategy; equally, there may not be a holistic view across the business and IT. This needs a mindset s...
Business Relationship Management|DevOps|Digital transformation|IT service management (ITSM)|ITIL|Service management
Published 03 Apr 2020
Digital transformation worldwide will pick up the pace in 2020. This is despite the thorough planning required to move from legacy IT to digital transformation , which will entail analysing current practices and determining future outcomes. But organizations around the world...
Benefits realization|Big Data|Business solutions|Data protection|Digital transformation|GDPR|Information systems|Infrastructure|IT transformation|Privacy|Risk management
Published 12 May 2020
Cultural transformation should have been on top of the agenda for organizations years ago. The fact that it wasn’t will now be very apparent to some, as they try to navigate the new business challenges presented by the Coronavirus Covid-19 pandemic. This includes the compl...
Behaviour|Collaboration|Customer needs|Digital transformation|ITIL 4|Leadership|Value|Vision
Published 01 Mar 2019
‘Digital’ is about customer experience and value For better and for worse, the societal, political and economic impact of information technology is unprecedented. As citizens and consumers, technology has made our life so much easier that it’s giving organizations a hard t...
IT service management (ITSM)|IT services|IT transformation|ITIL|Skills|Value
Published 03 Sep 2020
What is digital strategy and how can ITIL ® 4’s strategy management, workforce and talent management and Organizational Change Management practices support organizations on that journey? This and more were the focus of a recent webinar featuring ITIL 4 authors Davi...
Best practice|Change management|Digital transformation|ITIL 4