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Digital transformation offers organizations the potential to compete, stay relevant and reduce the cost of delivering services to customers and running business processes. IT service management (ITSM) provides a structured process, approach and common language along wit...

I n a recent webinar hosted by New Horizons, AXELOS’ ITSM Product Ambassador, Akshay Anand, shared his thoughts about one buzzword of the moment, digital transformation: What is digital transformation , how are companies going about accomplishing it and what does th...

One of the major challenges for IT is that it still operates in a silo . An organization might understand its strategy, but the IT goals are often not aligned with the strategy; equally, there may not be a holistic view across the business and IT. This needs a mindset s...

What are the myths and realities about digital disruption? AXELOS attended the recent British Quality Foundation event, Digital Disruption – is it business as usual , and this is a summary of London Business School professor, Julian Birkinshaw’s analysis of current digi...

In early December 2016, Kaimar Karu and I found ourselves in Portland, Oregon running a workshop with Jon Terry, Shane Carlson, and Kevin Behr. Over dinner one night, we started talking about Enterprise Service Management (ESM). Differences in opinion started to surface, and ...

Is digital disruption just another organizational issue or a business change that needs managing? Does digital transformation have no firm endpoint and is just ongoing change? These questions and more were addressed by experts at the British Quality Foundation event, Digit...

By 2019 businesses globally will lose $1.2 trillion* to cyber breaches. This stark fact alone should make any company ensure it is resilient to cyber attack. So where do you start? What does the leadership team need to know and do? What skills are required for organizations...

Today’s increase in cyber-attacks – and the resulting loss of valuable data and denial of services they cause – means organizations and individuals need to be better prepared to tackle this threat. What we all need is greater cyber resilience. AXELOS is partnering with Di...

How can the higher education sector protect itself from and respond to a cyber-attack in the era of increased digital connectivity? AXELOS’ latest RESILIA ® discussion paper, Protecting the reputation of UK Higher Education with your most valuable defence: your peop...

Three trends in 2018 will combine to challenge the most expert and experienced of the UK’s transformational change leaders . 1. Being clinical about the core We have heard plenty about “doing more with the same” or “doing the same with less”. Given global economic uncertai...