Case study
Published 26 Oct 2018
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Case study
Published 11 Sep 2018
This case study describes how applying the ITIL Guiding Principle Design for experience enabled an organization to develop their Service Delivery Model.
Change management|Continual Service Improvement (CSI)|Governance|ITIL|Processes
Case study
Published 11 Sep 2018
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery
Case study
Published 09 Oct 2018
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
Adopt and Adapt|Best practice|Change management|IT Service Management (ITSM)|IT services|ITIL|Service Management
Case study
Published 09 Oct 2018
0.5 CPD Points
This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.
Capabilities|Change management|End-User Experience|IT services|ITIL|Service Management|Training
Case study
Published 09 Oct 2018
0.5 CPD Points
Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|Customer Experience|ITIL|Management|Processes
Case study
Published 27 Oct 2018
0.5 CPD Points
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.
Adopt and Adapt|Best practice|IT Service Management (ITSM)|ITIL|Service Management