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Manchester City Council's Strategic Planner Kevin Fletcher describes how the council's Capital Programme Group adopted P3M3 to identify and target areas for improvement and drive further enhancements and refinements to their existing strategy.

IT plays an integral role in how companies operate and it is essential that internal departments are managed efficiently. The UK's leading yogurt brand, Müller Dairy is known for its company's strong values and innovative product range.

The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).

This case study explores how the company benefited from project and programme management during a period of vast growth for the business.

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.

This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.