Published 17 Nov 2017
1. In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization. Having that ITIL tried-and-tested structure in place helps to lighten the load and mi...
Adopt and Adapt|Best Practice|DevOps|Frameworks|ITIL|Processes
Published 15 Nov 2017
When considering your ability to deliver projects, programmes and manage portfolios, you should always consider things from an organizational perspective first. Sounds obvious, right? Though this thinking is not new, it has been gaining a lot more traction in recent yea...
Published 11 May 2018
We have often discussed how technology and new frameworks have changed our service management practices and how we need to adopt and adapt them. Still as we know there is another key pillar: People. People are often the last step in any improvement plan. Trainings are the f...
Adopt and Adapt|IT Service Management (ITSM)|Learning|Skills|Training
Published 21 May 2018
Marcel Foederer is part of the AXELOS Lead Architect Team (LAT), responsible for guiding this year’s ITIL update. In this blog post he looks both backwards and forwards, considering where ITIL has come from and where it’s going: How has ITIL ® changed in the past 20 ye...
Agile|Best practice|Cloud Computing|Frameworks|IT services|ITIL|Value
Published 19 Oct 2015
More and more organizations are finding a need for their employees to have project management knowledge because the work people do is increasingly project-based. Not only that, but as the world becomes more complex and advances in technology are made every day, project acti...
Agile|Best Practice|Processes|Project management
Published 12 Dec 2016
What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...
Published 22 Sep 2017
In the world of best practice frameworks there is a risk that people jump on the latest thing, believing a particular framework is the answer to all their problems. As a species it seems we chase the one, universal quick-fix that doesn’t exist! As an expert who’s been worki...
Published 29 Jan 2018
30 years ago, researchers and companies used to ask: how do we harmonize IT and the business? Today, we’re no longer talking about harmonizing, aligning and integrating IT and the business : the business is technology! Organizations that understand this are already at ...
Customer needs|Frameworks|IT Service Management (ITSM)|IT Services|ITIL|Value
Published 02 Feb 2018
My view is that companies in 2017 really started discovering that one IT service management (ITSM) solution doesn’t fit all and they need a broader perspective, with different tools for different challenges. This means not only getting more frameworks and models to sit tog...
DevOps|Frameworks|IT Service Management (ITSM)|ITIL|Project management|Value
Published 14 Dec 2015
Improving an organization’s agile capability can take many forms: It can involve training people in product-focused frameworks such as Scrum and Kanban, or project-focused frameworks such as PRINCE2 Agile™ and AgilePM/DSDM. Along with this it can include coaching and men...
Agile|Collaboration|PRINCE2 Agile|Project management|Value