Published 20 Oct 2017
Organizations can use the introduction of GDPR in May 2018 to learn more about their customers while building customer loyalty and increasing efficiency. According to John McDermott, EMEA Portfolio Manager at Hewlett Packard Enterprise (HPE), the new regulations are a busine...
Behaviour|Customer engagement|Cyber resilience|Data protection|RESILIA|Training
Published 09 Feb 2018
What is GDPR, why should you care and how can AXELOS’ RESILIA™ best practice help you manage it? ITSM consultant and trainer, Stuart Rance has addressed these critical questions in AXELOS’ “ GDPR: Beyond Compliance ” White Paper. Handing over personal data to an organiza...
Cyber resilience|RESILIA|Risk management|Sensitive data|Training
Published 14 May 2018
Personal information is an asset that can create more value for customers, hence people want to share their data with organizations. However, the EU General Data Protection Regulation (GDPR) says we have to manage their data properly. From 25 May 2018, this applies insi...
Best practice|Cyber Resilience|Cyber-Attack|GDPR|Incident management|ITIL|Value
Published 05 Oct 2018
The much feared GDPR compliance date has come and gone. You have located the personal data your organization processes and ensured you have a lawful basis for processing it. You have published your privacy notices etc. Hopefully, as part of your readiness projects and progr...
Published 08 Jan 2018
2017 was certainly an interesting year for project management and 2018 looks set to be equally eventful. In a positive move for the industry, the Association for Project Management (APM) received its Royal Charter . This is a major step forward for the profession and tak...
Published 09 Jul 2019
We have recently published the third instalment of our Global PPM Benchmarking series and it makes for compelling reading. The report has been designed to offer market insight into the status of project and programme management highlighting the growing trends and key issues...
Agile|Communication|Programme management|Project and programme management (PPM)|Project management|Stakeholder management
Published 31 Aug 2017
Today’s increase in cyber-attacks – and the resulting loss of valuable data and denial of services they cause – means organizations and individuals need to be better prepared to tackle this threat. What we all need is greater cyber resilience. AXELOS is partnering with Di...
Behaviour|Cyber resilience|Cyber security|Cyber-attack|Leadership|RESILIA
Published 15 Jan 2018
In 2017, people working in IT service management (ITSM) have shown a real openness to change and new ideas. There has always been a discussion that “a change is needed” in the ITSM world. Still a lot of initiatives have started and died unnoticed, or after a ton of negative...
Agile|Frameworks|IT Service Management (ITSM)|ITIL|Skills|Training
Published 16 Oct 2017
We should “stop talking nonsense” about people being the weakest link in our cyber security, according to the head of the UK’s National Cyber Security Centre . Ciaran Martin, the organization’s CEO – speaking at the CBI’s Cyber Security Conference 2017 in London on 13 Sep...
Behaviour|Cyber security|Data protection|Leadership|Threats|Training
Published 06 Mar 2018
How can the higher education sector protect itself from and respond to a cyber-attack in the era of increased digital connectivity? AXELOS’ latest RESILIA ® discussion paper, Protecting the reputation of UK Higher Education with your most valuable defence: your peop...
Cyber resilience|Cyber-attack|Digital transformation|GDPR|RESILIA|Threats