Published 06 Dec 2016
The IT Service Management Professional in 2030: A future full of opportunities
Capabilities|Career planning|IT Service Management (ITSM)|Service management
Published 02 Feb 2018
AXELOS is proud to announce the release of the IT Service Management Benchmarking Report 2017, exploring the trends and challenges faced by the ITSM industry.
Best Practice|Certification|IT Service Management (ITSM)|ITIL|Professional development
Published 08 Mar 2018
This webinar discusses the findings of AXELOS' 2017 ITSM Benchmark report.
Best Practice|IT Service Management (ITSM)|Professional development
Published 04 Sep 2018
Presented by Author Thought Leader Strategy and Transformation Expert Sumit Kumar Jha, this webinar discusses the impact of the Internet of Things (IoT) on service management.
IT service management (ITSM)|IT services|ITIL|Service management|Vulnerability
Published 31 Jan 2017
ITIL helping Indian organizations enhance service management
Best Practice|Certification|Frameworks|IT Service Management (ITSM)|ITIL|Training
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Learning|Service Management
Published 01 Aug 2018
ITIL Human Centred Service Design Consultant and Expert Katrina MacDermid discusses how to direct conversations about human centred design away from features and functions and towards users and user outcomes.
Behaviour|Customer needs|Frameworks|IT Service Management (ITSM)|IT services|Service Management
Published 21 Nov 2017
AXELOS and itSMF UK renew partnership to promote best practice in IT service management
AXELOS|Best Practice|Collaboration|IT Service Management (ITSM)|Service Management
Published 02 Oct 2019
This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.
Continual Service Improvement (CSI)|ITIL|Problem management|Processes|Risk management
Published 03 Sep 2015
How ITIL can help to transform IT service management in the academic world
Continual Service Improvement (CSI)|IT Services|ITIL|Service Desk|Service Management|Service Operation
Published 26 Jun 2018
View our range of ITIL case studies and white papers.
Best Practice|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Qualifications|Service Design|Service Operation|Service Strategy|Service Transition
Published 22 Jan 2015
New white paper - An Introduction to Service Integration and Management and ITIL
Information Management|IT Services|ITIL|Service Management
Published 23 Apr 2015
AXELOS launches initiative to leverage ITIL in supporting organization-wide service management
Published 11 Nov 2020
The team at CERN have been building a new service management system using ITSM principles outside of the IT environment. This case study explains what challenges they faced, and how they used ITIL 4 to reach their goals.
Published 10 Jan 2020
How can ITIL ® methods help transform the performance of a service desk supporting a multi-national business? Car dealerships in the Renault/Nissan Group – based in Switzerland and Austria – were generating 1,000 IT tickets per month, of which 75% were service requests an...
Incident management|IT service management (ITSM)|IT services|ITIL|ITIL 4|Problem management|Service desk|Value
Published 09 Aug 2017
This session covers the evolution of ITSM businesses and the shift to a more service-based culture.
Published 06 Dec 2018
This webinar described Equinor's experiences of implementing an ITIL based framework for technical engineers, controllers and HR personnel and also addressed Equinor’s user centric strategy.
IT service management (ITSM)|ITIL|Service catalogue|Service management|Value
Published 14 May 2015
AXELOS announces ITIL Practitioner Architects Team
IT Service Management (ITSM)|ITIL Practitioner|Service Management
Published 30 Sep 2020
This paper explores the product and service taxonomy of ITIL 4 and explains why taxonomy is important to IT and service management.