News
Published 06 Dec 2016
The IT Service Management Professional in 2030: A future full of opportunities
Capabilities|Career planning|IT Service Management (ITSM)|Service management
Event
Published 02 Feb 2018
AXELOS is proud to announce the release of the IT Service Management Benchmarking Report 2017, exploring the trends and challenges faced by the ITSM industry.
Best Practice|Certification|IT Service Management (ITSM)|ITIL|Professional development
Event
Published 04 Sep 2018
Presented by Author Thought Leader Strategy and Transformation Expert Sumit Kumar Jha, this webinar discusses the impact of the Internet of Things (IoT) on service management.
IT service management (ITSM)|IT services|ITIL|Service management|Vulnerability
News
Published 31 Jan 2017
ITIL helping Indian organizations enhance service management
Best Practice|Certification|Frameworks|IT Service Management (ITSM)|ITIL|Training
Event
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Learning|Service Management
News
Published 21 Nov 2017
AXELOS and itSMF UK renew partnership to promote best practice in IT service management
AXELOS|Best Practice|Collaboration|IT Service Management (ITSM)|Service Management
White paper
Published 02 Oct 2019
This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.
Continual Service Improvement (CSI)|ITIL|Problem management|Processes|Risk management
News
Published 03 Sep 2015
How ITIL can help to transform IT service management in the academic world
Continual Service Improvement (CSI)|IT Services|ITIL|Service Desk|Service Management|Service Operation
Published 26 Jun 2018
View our range of ITIL case studies and white papers.
Best Practice|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Qualifications|Service Design|Service Operation|Service Strategy|Service Transition
News
Published 22 Jan 2015
New white paper - An Introduction to Service Integration and Management and ITIL
Information Management|IT Services|ITIL|Service Management
News
Published 23 Apr 2015
AXELOS launches initiative to leverage ITIL in supporting organization-wide service management
Event
Published 09 Aug 2017
This session covers the evolution of ITSM businesses and the shift to a more service-based culture.
Blog
Published 10 Jan 2020
How can ITIL ® methods help transform the performance of a service desk supporting a multi-national business? Car dealerships in the Renault/Nissan Group – based in Switzerland and Austria – were generating 1,000 IT tickets per month, of which 75% were service requests an...
Incident management|IT service management (ITSM)|IT services|ITIL|ITIL 4|Problem management|Service desk|Value
Event
Published 06 Dec 2018
This webinar described Equinor's experiences of implementing an ITIL based framework for technical engineers, controllers and HR personnel and also addressed Equinor’s user centric strategy.
IT service management (ITSM)|ITIL|Service catalogue|Service management|Value
News
Published 14 May 2015
AXELOS announces ITIL Practitioner Architects Team
IT Service Management (ITSM)|ITIL Practitioner|Service Management
Published 06 Nov 2019
IT service management (ITSM) enables an organisation to maximise business value from the use of technology. Find out more about ITSM at AXELOS.,
Certification|IT Service Management (ITSM)|IT services|Roles|Service desk|Service Management|Skills
White paper
Published 19 May 2020
This paper explores the product and service taxonomy of ITIL 4 and explains why taxonomy is important to IT and service management.
Business information management|Critical success factors|Frameworks|Information management|IT service management (ITSM)|IT services|IT transformation|ITIL 4|Service management|Value
Published 18 May 2020
The list of AXELOS endorsed software tools, that have been assessed by Licensed Software Assessors.
News
Published 28 Feb 2019
AXELOS launches ITIL 4 Foundation
AXELOS|Certification|IT service management (ITSM)|ITIL|ITIL Foundation
News
Published 21 Apr 2015
Press Release: Why SIAM should play a role in corporate IT delivery
Information Management|IT Services|ITIL|Service Management
White paper
Published 05 Oct 2019
This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.
Governance|IT service management (ITSM)|IT services|ITIL|Management|Service management
News
Published 25 Jan 2017
Focus on skills development vital for the future growth of the IT Service Management industry
Capabilities|Change management|Communication|IT Service Management (ITSM)|Skills|Strategy execution
White paper
Published 19 May 2020
This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.
Agile|Collaboration|IT service management (ITSM)|ITIL|Problem management|Service management|Value
Published 29 Jul 2019
Service Design (SD) is a module within the Intermediate Level of the ITIL certification scheme, focusing on the design of IT services.
Certification|Examinations|ITIL|ITIL Intermediate|Qualifications|Service Design|Service Management