Published 02 Feb 2018
AXELOS is proud to announce the release of the IT Service Management Benchmarking Report 2017, exploring the trends and challenges faced by the ITSM industry.
Best Practice|Certification|IT Service Management (ITSM)|ITIL|Professional development
Published 04 Sep 2018
Presented by Author Thought Leader Strategy and Transformation Expert Sumit Kumar Jha, this webinar discusses the impact of the Internet of Things (IoT) on service management.
IT service management (ITSM)|IT services|ITIL|Service management|Vulnerability
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Learning|Service Management
Published 09 Aug 2017
This session covers the evolution of ITSM businesses and the shift to a more service-based culture.
Published 06 Dec 2018
This webinar described Equinor's experiences of implementing an ITIL based framework for technical engineers, controllers and HR personnel and also addressed Equinor’s user centric strategy.
IT service management (ITSM)|ITIL|Service catalogue|Service management|Value
Published 14 Oct 2015
How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.
Published 31 Jul 2015
Following his AXELOS white paper, An example ITIL®-based model for effective SIAM, Kevin Holland hosts a webinar discussing its key points.
Published 16 May 2017
In this session, Richard Josey, Lead Service Management Consultant for Thebes Group, will explain the importance of CSI and give you six simple steps.
Published 02 Jul 2015
This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.
Published 08 Aug 2018
Hosted by BrightTALK, this webinar discusses the role of ITIL in digital transformation and how ITIL's Guiding Principles can help organizations.
IT Service Management (ITSM)|ITIL
Published 23 Jul 2020
AXELOS' first My ITIL panel webinar discussed how to develop a digital strategy to harness the opportunities digital can offer while remaining competitive in a constantly changing and disruptive world.
Best practice|Business solutions|Critical success factors|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL 4|Value
Published 27 Mar 2020
Our webinar discusses the 4 types of transformation, the factors to consider for each one and how ITIL 4 can help address the challenges they present.
Behaviour|Digital transformation|Empowerment|Frameworks|IT service management (ITSM)|IT services|ITIL 4
Published 09 Aug 2017
In this webinar, Karen Ferris explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 25 Jul 2018
AXELOS has announced the release of My AXELOS, an online content subscription aligned to ITIL®, PRINCE2® and MSP®.
Best practice|Career progression|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|Professional development|Programme management|Project management
Published 03 Jan 2020
AXELOS PPM Ambassador Allan Thomson, shares some of the key findings from AXELOS'2019 Report.
Career progression|Certification|IT service management (ITSM)|ITIL|ITIL 4|Knowledge management|Learning|PRINCE2|Professional development|Programme management|Project management|Training
Published 18 Aug 2017
In this webinar, ITSM Product Manager at AXELOS and DevOps Guru, Akshay Anand will explain how to think beyond DevOps (or even beyond BizDevOps!) and to think about flow, feedback, and continual improvement from a system design perspective.
Published 06 Nov 2015
With the upcoming launch of ITIL Practitioner, AXELOS is hosting this webinar to provide more information and details on the new certification.
Published 24 Mar 2016
AXELOS and Quint Wellington Redwood (co-developer of ITIL Practitioner) present an informational webinar on the new ITIL® Practitioner Training & Certification.
Published 14 Jun 2016
Can ITIL® and the HDI Support Center Standard jointly advance you to support centre superiority? AXELOS and HDI recently released a joint white paper which says yes.
Published 01 Jun 2015
A review of Essex County Council's journey along the road to ITIL process maturity.
Published 08 Aug 2017
In this session, John Wallworth helps you understand that increasing your information security whilst aligning to GDPR is not as difficult as it may seem with the right tools and understanding.
Published 29 Jun 2020
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Published 23 Jul 2020
0.5 CPD Points
This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.
Adopt and Adapt|Information Management|IT Service Management (ITSM)|IT services|ITIL|Service desk|Service Management
Published 06 Nov 2019
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL|Service management|Value