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AXELOS with new ITIL Maturity Model

AXELOS travels Back to the Future at Pink19

In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.

This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.

This case study describes how Calpine Corporation adopted ITIL best practice and principles to modernize and centralize their processes and improve the efficiency and effectiveness of their business.

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

Intelligent disobedience is the act of breaking the rules to do the right thing. This paper assesses where an intelligent disobedience approach can benefit staff and organizations and how it can provide a source of future guidance.

The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment.

This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.

In this White Paper Kevin Holland describes one example model for effective SIAM.