Published 02 Feb 2018
AXELOS is proud to announce the release of the IT Service Management Benchmarking Report, exploring the trends and challenges faced by the ITSM industry.
Best Practice|Certification|IT Service Management (ITSM)|Professional development
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|Learning|Service Management
Published 09 Aug 2017
This session covers the evolution of ITSM businesses and the shift to a more service-based culture.
Published 31 Jul 2015
Following his AXELOS white paper, An example ITIL®-based model for effective SIAM, Kevin Holland hosts a webinar discussing its key points.
Published 14 Oct 2015
How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.
Published 16 May 2017
In this session, Richard Josey, Lead Service Management Consultant for Thebes Group, will explain the importance of CSI and give you six simple steps.
Published 08 Aug 2018
Hosted by BrightTALK, this webinar discusses the role of ITIL in digital transformation and how ITIL's Guiding Principles can help organizations.
Best practice|Capabilities|Digital transformation|IT Service Management (ITSM)|Roles
Published 02 Jul 2015
This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.
Published 09 Aug 2017
In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 25 Jul 2018
AXELOS has announced the release of My AXELOS, an online content subscription aligned to ITIL®, PRINCE2® and MSP®.
Best practice|Career progression|IT Service Management (ITSM)|Professional development|Programme management|Project management