Published 14 Oct 2015
How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.
Published 09 Aug 2017
In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 25 Jul 2018
AXELOS has announced the release of My AXELOS, an online content subscription aligned to ITIL®, PRINCE2® and MSP®.
Best practice|Career progression|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|Professional development|Programme management|Project management
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 06 Nov 2015
With the upcoming launch of ITIL Practitioner, AXELOS is hosting this webinar to provide more information and details on the new certification.
Published 18 Aug 2017
In this webinar, ITSM Product Manager at AXELOS and DevOps Guru, Akshay Anand will explain how to think beyond DevOps (or even beyond BizDevOps!) and to think about flow, feedback, and continual improvement from a system design perspective.
Published 24 Mar 2016
AXELOS and Quint Wellington Redwood (co-developer of ITIL® Practitioner) present an informational webinar on the new ITIL® Practitioner Training & Certification.
Published 10 Jul 2019
0.5 CPD Points
As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Service Management
Published 23 May 2019
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 11 Sep 2018
This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.
Frameworks|Governance|IT services|ITIL|Processes|Service catalogue