Published 11 Sep 2021
This paper provides an overview of the ITIL service management approach and discusses the ITIL v3 and ITIL 4 versions of the framework.
Best practice|Certification|Frameworks|IT service management (ITSM)|ITIL|Service management|Value
Published 17 Sep 2021
0.5 CPD Points
White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.
Published 13 Sep 2021
PRINCE2 is flexible, adaptable, and practical. This paper explains why it is so popular all around the world, and why you should become PRINCE2 certified today.
Best practice|Certification|Collaboration|Communication|PRINCE2|Project management
Published 14 Sep 2021
In 1,000 words, this paper explores the benefits of using the PRINCE2 method. Offering a common vocabulary and approach, this paper offers a product focus showing how all parties can deliver to the agreed quality standards.
Best practice|Business solutions|Methodologies|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management