Published 28 Oct 2015
HBZS Mining Rescue Services- new AXELOS Case Study
Adopt and adapt|Communication|IT services|ITIL|ITIL Expert|Management|Processes|Service catalogue
Published 16 Apr 2020
0.5 CPD Points
Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.
Adopt and Adapt|Communication|IT Service Management (ITSM)|IT services|ITIL|Management|Processes|Service catalogue
Published 19 May 2020
This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Benefits realization|Best practice|Digital transformation|Governance|IT services|IT transformation|ITIL 4
Published 11 Dec 2017
1. In your service management experience, how much of a foundation does ITIL provide? ITIL ® provides a deep foundation when it comes to IT Service Management. One of the reasons is because ITIL is a framework. It is a set of best practices that focuses on aligning IT s...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Processes|Service management|Value
Published 20 Sep 2019
Cloud-based IT services have created a massive change in the traditional IT model, the way IT is delivered and the agility enabled as a result. With cloud, organizations are getting access to technology services in days and weeks rather than months and delivering products ...
Cloud services|Customer needs|Frameworks|IT service management (ITSM)|ITIL|ITIL 4|Processes|Value
Published 16 Apr 2020
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management
Published 20 Feb 2020
How does High-velocity IT (HVIT) in ITIL ® 4 help organizations develop the capability to integrate new technology and reduce their services' speed to market? The challenge in a product/service environment is developing the product, harnessing the technology, involving st...
Digital transformation|Frameworks|IT services|ITIL 4|Skills|Value
Published 23 Jan 2015
The IT profession and the cloud - are technical competencies on their way out?’
Published 21 Apr 2020
The ITIL best practices provide a framework for businesses to more effectively manage their IT services. Find out more about ITIL with AXELOS.
Best Practice|IT Service Management (ITSM)|ITIL|Qualifications
Published 27 May 2020
How can companies – and particularly IT organizations – take something positive from the current worldwide situation with Covid-19? Just like I had the chance to end my own procrastination in completing the ITIL ® 4 Managing Professional Transition Module , organizations h...
Customer engagement|IT service management (ITSM)|IT services|ITIL 4|Service management|Strategy execution