Published 09 Oct 2018
0.5 CPD Points
Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.
Adopt and Adapt|Communication|IT Service Management (ITSM)|IT services|ITIL|Management|Processes|Service catalogue
Published 28 Oct 2015
HBZS Mining Rescue Services- new AXELOS Case Study
Adopt and adapt|Communication|IT services|ITIL|ITIL Expert|Management|Processes|Service catalogue
Published 02 Apr 2014
AXELOS presents at ITSMF Expo 2014 in Sweden
Published 20 Dec 2018
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management
Published 27 Mar 2019
ITIL Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4 and recognizes the value of ITIL for IT operations and all digitally-enabled services in an organization.
Certification|IT service management (ITSM)|IT Services|ITIL|Leadership|Qualifications|Strategy Execution
Published 15 Apr 2019
0.5 CPD Points
This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.
Capabilities|Change management|End-User Experience|IT services|ITIL|Service Management|Training
Published 23 Jan 2015
The IT profession and the cloud - are technical competencies on their way out?’
Published 09 Mar 2015
New AXELOS Official ITIL LinkedIn Group
Adopt and Adapt|Best Practice|Frameworks|IT Services|ITIL|Service Management
Published 06 Mar 2019
Have you noticed how the world of IT is changing in recent years? Have you also noticed how your role, responsibilities and current work practices might be coming under increased pressure to change and work differently? Organizations used to buy and build IT infrastructure a...
Cloud services|Digital transformation|IT service management (ITSM)|IT services|ITIL|Processes
Published 11 Dec 2017
1. In your service management experience, how much of a foundation does ITIL provide? ITIL ® provides a deep foundation when it comes to IT Service Management. One of the reasons is because ITIL is a framework. It is a set of best practices that focuses on aligning IT s...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Processes|Service management|Value