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A portfolio and project investment governance framework and portfolio office were implemented to enable Skipton Building Society to validate, prioritize and deliver the necessary business changes with the resources available, at an acceptable risk.

This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.

In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving technology and an increasingly complex society.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

This case study describes how applying the ITIL Guiding Principle Progress iteratively helped with the internationalization of a large company of 40,000 employees when expanding into other countries.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.