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Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.