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Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.

This Case Study details how Sutter Health implemented ITIL in their organization and what they discovered along their ITIL journey.