Search

The team at CERN have been building a new service management system using ITSM principles outside of the IT environment. This case study explains what challenges they faced, and how they used ITIL 4 to reach their goals.

Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.

Pittsburgh is the second largest city in Pennsylvania, USA. Its city government’s Innovation and Performance (I&P) department delivers technology services and support for over 3,500 city workers. However, until recently the quality of the IT services and support was lacking. I...

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

This paper explains more about what Vodafone Business did and has achieved using the ITIL continual improvement model steps.

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.

Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.

When Farfetch planned to expand their business they also needed to improve their service management and the customer experience. This paper explores what they did and the results of the changes.

In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.

This case study describes how Calpine Corporation adopted ITIL best practice and principles to modernize and centralize their processes and improve the efficiency and effectiveness of their business.

This case study explains why value stream mapping was so valuable for E-quality Italia and how ITIL 4 can be used to improve efficiencies, even in a non-IT context.

This Case Study details how Sutter Health implemented ITIL in their organization and what they discovered along their ITIL journey.

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

Este caso de estudio se centra en la importancia que tiene TI y la Gestión de Servicios de TI para el Departamento de Infraestructura Corporativa de MEGALABS.

LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.

Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

Discover how Olingo, a Swedish management consulting company, helped Spotify to embrace the principles of ITIL.

This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.

This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.

This case study describes how P3O helped the senior management at BT Design make business-critical decisions. Programme Manager Chris Barnes discusses how BT Design used P3O to create a Centre of Excellence.

In 2007 the Product and Service Development Branch made the decision to implement a single project management methodology, leading to the introduction of PRINCE2®. What has followed has been a remarkable change in how projects are delivered.

In 2020, Chesterfield Borough Council used PRINCE2 to upgrade over 800 computer operating systems and install cloud-based programmes, which enabled their staff to work remotely during the national lockdown.

Leading waste disposal and cleaning provider FES GmbH created a project to professionalize all of its project management and project portfolio management. The project was successfully run using PRINCE2, and completed in only eight months.

This Case Study describes how Konica Minolta Business Solutions Europe GmbH introduced and adapted PRINCE2 to improve project management capabilities.

This case study explores the implementation of a property management action plan to restore the aging and deteriorating property portfolio of the government of Bermuda.

A portfolio and project investment governance framework and portfolio office were implemented to enable Skipton Building Society to validate, prioritize and deliver the necessary business changes with the resources available, at an acceptable risk.

This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.

This Case Study reports on a pilot study carried out on the largest publicly funded healthcare provider, the NHS, to assess its portfolio, programme and project management at a crucial time of organizational change.

This Case Study describes how P3M3 enabled UNOPS to assess the maturity of their projects and realize their strategic plan which emphasized achieving excellence in project management.

The PRINCE2 methodology was adopted with training for personnel and development of an appropriate governance structure for implementation.

In this case study ProcessFlows IT Manager John Freckelton describes how the company has adopted AXELOS RESILIA and seen improvements in communication and cyber resilience within the business.

The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.

Manchester City Council's Strategic Planner Kevin Fletcher describes how the council's Capital Programme Group adopted P3M3 to identify and target areas for improvement and drive further enhancements and refinements to their existing strategy.

This case study details how the PRINCE2 and PRINCE2 Agile methods enabled Sonnedix to scale and optimize its merger and acquisitions process successfully.

In 2006 MCC embarked on an ambitious programme to improve operations, meeting the Government's new social housing standard: Decent Homes 2010. The robust framework of MSP allowed MCC to manage risk while optimizing the outcome and benefits.

This Case Study describes how the Department for Energy and Climate Change use P3M3.

This case study explores how Australian gas networks (AGN) utilized PRINCE2 to deliver a project managing the entire process of constructing a pipeline and how the organization tailored it to their own waterfall style method.

This case study provides the background to this huge 2 billion (GBP) infrastructure project, which has employed 20,000 people, is now running ahead of time and remains within scope and is on budget and how this was possible.

This case study explores how the Bank of Kenya used PRINCE2 to deliver an integrated payment solution.

In November 2007 the executive team and management board of the Criminal Record Bureau (CRB) agreed to fully align the CRB's risk management regime with the regime used across the Home Office.

This paper explores how eHealth Africa standardized their project deliver processes, by embarking on a programme of training, adoption, and embedding of best practice based on the PRINCE2 Agile method.