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This White Paper sets out to identify and illustrate the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).

This White Paper examines the ways cyber resilience and ITSM can work better together to help organizations more effectively manage their IT services, prevent cyber-attacks, and detect and correct attacks that cannot be prevented.

This paper shows how IT4IT can help IT service managers at each stage of the service lifecycle. It is aimed at ITSM professionals who are familiar with ITIL and aware of the IT4IT standard.

This report represents the results of our 2017 ITSM Benchmarking Survey and aims to provide insight into the current market and how it is likely to develop.

This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.

This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.

This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.

Based on contributions from experts and our community, this report identifies and assesses future trends in ITSM and what they will mean for professionals.

This White Paper introduces the concept of SIAM as a ‘King’ and describes how it gives service providers the governance and freedom they need.