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Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.

This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).

This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.