Case study
Published 10 Jan 2020
0.5 CPD Points
Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.
Adopt and Adapt|Communication|IT Service Management (ITSM)|IT services|ITIL|Management|Processes|Service catalogue
Case study
Published 26 Feb 2020
This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Benefits realization|Best practice|Digital transformation|Governance|IT services|IT transformation|ITIL 4
Case study
Published 18 Feb 2020
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management
Case study
Published 22 Oct 2019
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
Adopt and Adapt|Best practice|Change management|IT Service Management (ITSM)|IT services|ITIL|Service Management
Case study
Published 06 Nov 2019
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL|Service management|Value
Case study
Published 18 Feb 2020
This case study explores how adding RESILIA Frontline staff awareness learning to raise awareness of cyber security internally was an important move for a leading UK financial organization.
Behaviour|Cyber resilience|Cyber-attack|Learning|RESILIA|Threats
Case study
Published 27 Sep 2019
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Case study
Published 23 Dec 2019
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Case study
Published 23 Dec 2019
0.5 CPD Points
This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.
Adopt and Adapt|Information Management|IT Service Management (ITSM)|IT services|ITIL|Service desk|Service Management
Case study
Published 22 Oct 2019
0.5 CPD Points
This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.
Adopt and Adapt|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|ITIL|Processes|Service Management