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68 Results found for 'IT services'
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Executive Briefing: The Benefits of ITIL® White Paper
White paper
Published 15 Jan 2019
0.5 CPD Points
This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.
Frameworks|IT Service Management (ITSM)|IT services|ITIL|Strategy execution|Training|Value
Cyber resilience and ITSM - working together to secure the information your business relies on White Paper
White paper
Published 11 Sep 2018
0.5 CPD Points
This White Paper examines the ways cyber resilience and ITSM can work better together to help organizations more effectively manage their IT services, prevent cyber-attacks, and detect and correct attacks that cannot be prevented.
Collaboration|Cyber Resilience|Cyber-Attack|IT Service Management (ITSM)|IT services|ITIL|Management|RESILIA
ITIL® Managing Digital Information Assets
White paper
Published 11 Sep 2018
0.5 CPD Points
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.
Asset management|Information Management|Information systems|IT Service Management (ITSM)|IT services|ITIL|Management
ITIL® for Managed Service Providers White Paper
Case study
Published 22 Nov 2018
0.5 CPD Points
This White Paper by Brian McCabe offers a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL.
Capabilities|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Service Management|Strategic objectives|Strategy execution
ITIL 4 and VOCR: The Service Value Formula
White paper
Published 02 Apr 2019
This white paper uses fictional case studies to illustrate the key elements of ideal relationships between services, IT management, and non-IT domains.
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL
ITIL 4 and Digital Transformation White Paper
White paper
Published 02 Apr 2019
The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
ITIL® and ASL® 2 Sound Guidance for Application Management and Application Development
White paper
Published 08 Nov 2018
0.5 CPD Points
The White Paper published in January 2008 compared ITIL® V3 and ASL®. Since then, new versions of both ITIL and ASL have been published, prompting this updated White Paper.
Frameworks|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Processes|Requirements
ITIL® V3 and BiSL: Sound guidance for business IT alignment from a business perspective
White paper
Published 11 Sep 2018
0.5 CPD Points
This White Paper examines the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL best-practice framework.
Best practice|Budgets|Change management|Frameworks|ITIL|Management|Processes|Resource management|Service Management
Service acceptance criteria: Sometimes you got to be cruel to be kind - White Paper
White paper
Published 19 Nov 2018
This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.
Collaboration|IT Service Management (ITSM)|IT services|ITIL|Processes
IT service management and cloud computing
Case study
Published 11 Sep 2018
0.5 CPD Points
This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.
Cloud Computing|Cloud services|Customer Experience|Customer needs|IT Service Management (ITSM)|IT services|ITIL|Service Management
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