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This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose.

This White Paper examines the ways cyber resilience and ITSM can work better together to help organizations more effectively manage their IT services, prevent cyber-attacks, and detect and correct attacks that cannot be prevented.

This white paper uses fictional case studies to illustrate the key elements of ideal relationships between services, IT management, and non-IT domains.

The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.

This White Paper examines the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL best-practice framework.

The White Paper published in January 2008 compared ITIL® V3 and ASL®. Since then, new versions of both ITIL and ASL have been published, prompting this updated White Paper.

The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment.

This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.

High-velocity IT describes useful models, concepts and techniques to give thise who work in it and understanding of the domain.

This paper describes how ITIL 4 is evolving from process-based thinking to an approach which includes the four dimensions of service management.